Word Powerpoint etc, continually keepsopening Office Set up Assistant

[Eddie_Singleton]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

and then onto the Customer Experience Improvement Program. I then have to highlight either the "No participation tab or "willing Participant" tab. to continue. After which the process takes the process on to either register the product or learn more. Which in turn keeps opening the "Office" Auto-software update which has already been updated successfully....

Then the process starts all over again.
Can anyone tell me what the problem might be???
And how to fix it without having to re-install.

Much appreciated.

ed

 

[John McGhie]

What this means is that the Setup process is not completing. You will have
to "re-install", because you have not yet completed the installation.

I seem to remember that this is usually caused by a disk volume problem.
Are you installing to the boot volume? You must install to the boot volume,
installation will fail if you try to install anywhere else.

If you move Office to a different volume after installation, you must move
it back again to install updates, or they will fail too!

Are there any other volumes connected that have a version of Office on them?
If the installer finds a different version on another volume, it gets very
confused

Before you do re-install, I recommend that you run the "Remove Office"
utility from the Office 2008 CD, and allow it to remove what is there
currently.

Hope this helps

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

and then onto the Customer Experience Improvement Program. I then have to
highlight either the "No participation tab or "willing Participant" tab. to
continue. After which the process takes the process on to either register the
product or learn more. Which in turn keeps opening the "Office" Auto-software
update which has already been updated successfully....

Then the process starts all over again.
Can anyone tell me what the problem might be???
And how to fix it without having to re-install.

Much appreciated.

ed

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John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]