Word Print Page Range Bug - can't enter print range second time around

[nm]

When printing the first time after opening Word, everything works fine.

When printing the second or subsequent time, it is no longer possible
to select a Page Range or From and To pages.
The symptoms are:
(1) I can select the radio buttons for From/To and for Page Range -
good
(2) I can click on the text boxes to enter a from/to page or a page
range - good
(3) The relevant text box is highlighted and a text cursor appears in
it - good
(4) I cannot change anything in the boxes - that is, I cannot replace
the default 1s in the From and To boxes, nor can I type anything into
the page range box - this is the problem

Software versions are:
Word 2004 Version 11.1 (040910)
MaxOSX 10.3.9.

Is this a known problem and when is it planned to fix it?

 

[John McGhie [MVP - Word and Word Macintosh]]

It's not a known problem. This is the first time in 20 years of doing this
that I have seen anyone report it. I can't reproduce the problem here, also
on OS 10.3.9 with Word 2004.

Is this one particular document, or "any" document?

The dialog you are working in is actually an OS X dialog, generated by the
OS X Print Manager. Word reads in the information sent to it by the print
manager, and returns that information unchanged with each print job.

I could only suggest that you reboot your computer and see if that clears
it. If not, the next thing I would do is rename your Word Preference Files.
If that doesn't cure it, I would remove and replace your printer.

But I am afraid I am simply guessing: I have no idea what could cause this
one.

Cheers

When printing the first time after opening Word, everything works fine.

When printing the second or subsequent time, it is no longer possible
to select a Page Range or From and To pages.
The symptoms are:
(1) I can select the radio buttons for From/To and for Page Range -
good
(2) I can click on the text boxes to enter a from/to page or a page
range - good
(3) The relevant text box is highlighted and a text cursor appears in
it - good
(4) I cannot change anything in the boxes - that is, I cannot replace
the default 1s in the From and To boxes, nor can I type anything into
the page range box - this is the problem

Software versions are:
Word 2004 Version 11.1 (040910)
MaxOSX 10.3.9.

Is this a known problem and when is it planned to fix it?

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[nm]

It's interesting that you weren't able to reproduce it. The reason why
I am reasonably confident there is some sort of problem here is that
I'm already producing the problem for a friend who has identical
software levels, but a different Mac and a different printer. Moreover
there is at least one inconclusive thread from 2004 here which suggests
that someone else has had a similar problem.

The problem is entirely reproducible for all documents, on both
systems. I've already tried closing down and restarting, trashing the
preference files, and deleting/redefining the printer.

Any further ideas greatfully received!

 

[Roger Morris]

It's not quite that unknown John, I had what /appears/ to be that same
problem in February 2004 but with Word X (10.1.5) and Mac OS 10.3.1.

Daiya suggested updating the printer driver and deleting a few files.
For me, the deletions cured the problem. I didn't redo the driver.

I certainly haven't seen the problem since that time, but I have now
progressed through several updates in both Office and OS.

In Google Groups lookup: "Print a Page Range broken?"
in "microsoft.public.mac.office.word"

Roger

 

[Daiya Mitchell]

Word 2004, OS 10.3.9
Just reporting that I saw this problem once (unable to type in the Page
Range box, did not try the From, To), but quitting and restarting Word fixed
it, and I was able to type in the box consistently thereafter.

 

[Rob Daly [MSFT]]

Yes - this is an Apple bug and was fixed in Tiger. I see from your report
you are running Panther. Apple did not release a fix for this in Panther,
nor do they, I believe, intend to.

--
Rob Daly
Macintosh Business Unit
Word Test

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