WORD problem after Office 10.1.4 upgrade

[ihold]

After installing Office X 10.1.4 upgrade I keep getting error message:
"Word has unexpectedly quit". Also an error message when bringing up
Excel.

I wonder if anyone has seen this problem?
I appreciate any feedback. Thank you.

 

[Corentin Cras-Méneur [MVP]]

After installing Office X 10.1.4 upgrade I keep getting error message:
"Word has unexpectedly quit". Also an error message when bringing up
Excel.

I wonder if anyone has seen this problem?
I appreciate any feedback. Thank you.

Do you also see this with Excel or PowerPoint ??
If it si the case, then it is probably a font issue. You can scan your
drive to identify damaged fonts, but I read an article recently that
pointed out to the Font cache files for Office. Try deleting these
files:

Carbon Registration Database
Office Font Cache (10)

and relaunch Word. It should take longer to restart (Word recreates
these files) but it should help (the first one is not a requirement but
I found out that it's a good thing to have it rebuilt from time to
time).


Corentin