WORD problems

[Steven]

I am new to this site, but I was advised to seek help here.

I have received this computer from Gateway. The software
is Windows 98 with Microsoft Word 2000 installed.

As of Feb. 11, I cannot use Word. I can type anything I
like, but I continue to get the same message when I try to
save my work or close Word.

Here is the message I always get:

WINWORD caused an invalid page fault in
module CTLAO.DLL at 0187:61c05089.
Registers:
EAX=00000078 CS=0187 EIP=61c05089 EFLGS=00010202
EBX=00000000 SS=018f ESP=0062b050 EBP=0062b05c
ECX=00000005 DS=018f ESI=0000000b FS=2acf
EDX=61c05073 ES=018f EDI=0062b078 GS=0000
Bytes at CS:EIP:
83 7e 08 01 75 0c 8b 56 04 8b 4e fc 56 e8 64 fc
Stack dump:
0062b2c0 00000020 0062b4c4 0062b278 30a8bc76 0062b2c0
00000007 0062b078 00000200 00000078 00000000 00000000
00000000 00000000 00000000 00000000

I do not have any of the CD-ROMs to the software in the
computer. All the software came with it.

How can I solve this problem?

Any help would be massively appreciated. Please send your
help and hints to (e-mail address removed)

Thanks.

 

[Mike O'sullivan]

Have you contacted Gateway? Ask them why they did not supply the CDs. Surely
the pc, if new, is under guarantee?

 

[RegularJoe]

I did a search on Microsoft's site as well as in Goole and the are NO sites with ANY info
on this dll: CTLAO.DLL
Right-click on that file, click on properties, then on the Version tab. Tell us what info
you get from it.

(Anyone know what it hoes to?)
Curious....
Joe

 

[Beth Melton]

Hi Steven,

CTLAO.DLL is not a Word or Office DLL. IOW, more than likely
reinstalling Word will not resolve the issue.

See if the error occurs when you start Word using the /a switch. Go to
Start/Run and run:

winword /a

Note the space before the forward slash.

If the error does not occur then take a look under Tools/Templates and
Add-ins and see if there are any global templates or add-ins listed.
If so they are located in one of your Startup folders. The location of
the Word\Startup folder can be found under Tools/Options/File
Locations and the Office\Startup folder can be found in the Office
installation path..

Take a look in each folder and if you find more than one file move
them one at a time and try duplicating the error after each file is
moved out of the folder until you determine which one is causing the
problem.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[boyachokj]

I have the same problem, except that my message is that
the invalid page fault was in module SQLHBLH.DLL. This
too doesn't seem to be a MS dll.

 

[Suzanne S. Barnhill]

Have you tried following Beth's advice?

 

[boyachokj]

Yes but no luck correcting problem.