word prompts to save

[Gary Metzler]

Hi all,

I am using windows xp home sr2 and office 2000. When I open a word file to
read when I go to exit word asks if I want to save changes. I didn't make
any changes to the file. Is this normal? If not is their a setting that
needs to be changed? any help would be much appreciated. thanks,

--

Regards, Gary Metzler
Outta Sight Travel, Inc.
610 NW Marion Ave.
Port St. Lucie FL 34983
Phone: 772-336-8747
send to: (e-mail address removed)
http://www.outtasighttravel.com
Msn messenger: (e-mail address removed)
Skype name: garymetz

 

[Terry Farrell]

If this is happening for all documents, then no, it isn't normal. This is
usually a third party add-in of which Adobe and Symantec are about the
biggest (but not only) offenders. Try testing in Safe Mode and if it doesn't
happen, then check for add-ins.

From Start, Run, type in

winword /a

and press enter. Test again.

 

[Gary Metzler]

Hi Terry,

I did as you suggested. I started word in safe mode. I didn't have the
save problem. The only add-ins that I could find were one called swift.dot
which I installed myself. Another was called html.wwl I don't know anything
about that one. I disabled the swift add-in but, I still had the problem.
could it be a template that I created? Any more help would be most
appreciated. thanks, d

 

[Terry Farrell]

Gary

I suggest that temporarily, you remove the files from the Word Startup
folder and see if that eliminates the problem. It may possibly be a
normal.dot problem as that is also bypassed when you start in Safe mode: try
remaining it as normal.bad and test again. html.wwl is a completely new one
to me. WWL is definitely a word add-in extension, but I have never come
across this one.

Terry

 

[Gary Metzler]

Hi Terry,

I did as you suggested. I found three copies of normal.dot and re-named
them to normal.bad. But, the problem is still their.

 

[Terry Farrell]

But did you remove the files from Word Startup folder?

Terry

 

[Gary Metzler]

Hi Terry,

The only file in that folder is the swift.dot file. I removed it but, the
problem is still their.

 

[Gary Metzler]

Hi Terry,

I noticed that when I open a template like blank document or a template I
created I don't get asked to save the file. that is when I don't make any
changes to the file. I hope this helps.

 

[Suzanne S. Barnhill]

See “WD2002: You Are Prompted to Save Changes When You Close a Document Even
Though You Have Made No Changes”
http://support.microsoft.com/?kbid=816473

 

[Gary Metzler]

Hi suzanne,

Thanks for the information. Does it matter that I am using word 2000?

 

[Suzanne S. Barnhill]

That particular article refers to Smart Tags, which I believe were
introduced in Word 2002, so they're probably not relevant to Word 2000.
Sorry.

 

[Gary Metzler]

Hi suzanne,

Does that mean their is no solution to my problem?

 

[Herb Tyson [MVP]]

Such problems in Word 2000 and earlier usually are traceable to the action
of some kind of add-on, such as Adobe Acrobat... or sometimes to a virus.
See this article:

http://office.microsoft.com/en-us/word/HA011514521033.aspx

 

[Gary Metzler]

Hi Herb,

thanks for the article. It had the information I needed to fix my problem.
thanks again.