Word quit on Search

[sthan]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

As always, M$oft creates or reproduces bugs they never fix.
1. When launching a search of a word in document, Word crashes. This bug is here since Word 2004.
2. Word 2008 grammar quits instantly.
M$oft invented the word processor with no grammar properly working. Tried every hit given on this forum with no avail.
Hail M$oft

 

[sthan]

As an update : Word 2008 has all updates installed (this problem is here since inception anyway, regardless the update).

 

[CyberTaz]

You'll need to be much more explicit with your description of the problem...
The nature of the document & its content, exactly what steps you're taking
that cause the crashing, what steps you've taken to correct it as well as
the effects of those efforts. Also, please explain what you mean by "Word
2008 grammar quits instantly".

If you'll research the Forum you'll also find that the problem is obviously
not widespread or universal. Personally, I haven't experienced either in
Word 2004 or 2008 on several different Macs using various versions of OS X.

If you supply the requested details perhaps someone can help you get things
on the right track.

BTW: You aren't communicating with MS here - we're users volunteering our
time to assist other users as best we can. Slurs & venting simply cloud the
issue as well as sour the milk. You're perfectly entitled to your opinions
but if you're simply looking to gripe rather than seeking assistance there
are plenty of blogs & chat rooms that will serve the purpose better.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

Ummm... Had it occurred to you that the problem might be in your document?

As an update : Word 2008 has all updates installed (this problem is here since
inception anyway, regardless the update).

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[sthan]

This is a tete document, format RTF or DOC.
An average document, with texte only. This happens with many documents, not with only one document. This happens since inception as said : namely a year with 2008.
This happened on my MAC G5 under Tiger
This happens on my new iMac under Leopard.
I called support several times : always the same reply :
"your normal doc could be corrupted".
As a remedy, I throwed the Word Preferences
(Users>Preferences>Microsoft), and I did it many
times.
You say it's not so widespread : I've seen several users having this problem here, and several forums where it's mentioned.
May I also tell you that Msoft support did at least acknowledge it was a know problem, that I should disable grammar check and only run orthographic check ?
In fact, when disabling grammar, it works.
That bug did not exist with 2004 (at least).
Msoft also told me it should be solved soon.
This was last SPRING. So I think I can gripe a little,
when the software official support tells that kind of thing, because I'm used to it.
So if the pro

 

[sthan]

My document ?
Since problem occurs, I worked on 500 or 600 word documents…
See my other reply, please…

 

[CyberTaz]

Well, one point to clarify straight-away;

"your normal doc could be corrupted".
As a remedy, I throwed the Word Preferences
(Users>Preferences>Microsoft), and I did it many
times.

*Preferences* files & the *Normal template* are 2 completely separate &
distinct items. Deleting the Preferences does absolutely *nothing* to remedy
a problem with the Normal template or vice versa. You don't give any
indication of having taken the appropriate steps. Try the suggestions
offered here to see if it might improve the situation:

http://word.mvps.org/mac/MacWordNormal.html

As to:

You say it's not so widespread : I've seen several users having this problem
here, and several forums where it's mentioned.
May I also tell you that Msoft support did at least acknowledge it was a know
problem, that I should disable grammar check and only run orthographic check ?

I didn't suggest that nobody ever has a problem (nor am I saying that the
software is without flaw), but as you yourself say it's a matter of "several
users" - several out of millions. And for those "several users" who do have
such problems the the source is invariably traced to errors in the local
installation rather than a "bug" in the program. Effective troubleshooting &
properly addressing those errors puts things back on track. But to
effectively troubleshoot any problems the matter needs to be clearly &
accurately communicated & the corrective actions need to be properly taken.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[sthan]

Bob,
I know deleting Normal.doc and ditching Microsoft Preferences are 2 differentes things.
What I can say is this :
- I deleted Normal.doc
- I deleted Microsoft Preferences
- I tried other operations (I cannot remember which)
- All this has been done with Microsoft support on the phone during the first 90 days of free support after buying 2008
- I insist these are well-known bugs, especially the Grammar check problem, as Msoft support told me it was identified as such and would be fixed very soon. Again, this was in may 2008… ;-)

 

[sthan]

Bob,
An update.
Your link to "MacWorldNormal" said :
"By default, your Normal Template is located here: (~/ is shorthand for your user account in OS X)

* Word 2008: ~/Library/Application Support/Microsoft/Office/User Templates/Normal.dotm"

Which I exactly did.
Problem is after doing that, I still have one "OldNormal.dotm" template in User Template, but no new "Normal.dotm" regenerated by Word…
Best
Sthan

 

[sthan]

And regarding grammar check, which I launched again, after 5 or 6 checkings, I have a dialog stating :
"A problem occurred with grammar check, Word closed this session."
This never occurred with Word 98 or 2004 (despite many other flaws, like the infamous dialog : "Too many windows opened, lack of memory, Word quits", when juste ONE windows is opened in Word, in a 4 Gb machine with no other application running…).
And this, as said, is a bug, identified as such by Microsoft support last year. Since then, it has never been fixed. Dozens of users reported it, Microsoft said, usually with Spanish language, and some with French language. Apparently, it doesn't occur in English. Funny, isn't it ?
Best
Sthan

 

[sthan]

Ummm... Had it occurred to you that the problem might be in your document?

John, may I remind you what you wrote last year ? :
"Replies

"John McGhie

Sep 4, 2008

2:27am

Answer Re: Grammar check impossible on any document Print This Reply
Sadly, I suspect that you have already got the bad news.

This is a bug: they haven't fixed it, and we just have to wait.

You did not mention which language you are using. This bug is highly
language-dependent. In some languages (e.g. American...) it won't happen.

The bug is also fixed for some folks with the latest updates (12.1.2). But
you already have that.

Sorry: You, and we, will just have to wait.

Cheers

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Office has ALL updates until 12.2

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[CyberTaz]

Well, what's "funny" is that your last message is the first of 7 in this
thread that refers to *Spanish* Grammar checking. Word for Mac does not have
- nor has it previously had - a grammar checker for Spanish. This is not
something that has ever been kept secret & it is explicitly indicated in the
Spelling & Reference Tools Help for Word 2008:

<http://www.microsoft.com/mac/help.mspx?clr=99-4-0&srcid=987fc20a-b6bd-49db-
8ba1-6a263a924b411033&ep=9&target=6474a4a6-9d3e-4bde-a255-fb9286ef5d101033&C
TT=RelatedLink&usid=1947081e-0474-4df5-9aab-daca1f30c55f>

Nor is it "bug"... It just doesn't exist so it's hard to understand how it
could be causing Word to crash.

Perhaps there was a misunderstanding in your communications with MS
Support... There have been *thousands* who have complained about the lack of
it, not its malfunction.

At this point I'm regretful to say that I have no idea how to help you
because I no longer have any idea where the problem really lies. Perhaps the
information on these pages will be useful:

http://word.mvps.org/mac/SpellCheck.html

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[sthan]

Bob,
Funny, because it is a bug, acknowledged as such by Msoft support in french (I work in french) and certainly in other language, if I believe what your colleague wrote some months ago in the same forum here :
(please read below, copied from my previous post):

"John McGhie

Sep 4, 2008

2:27am

Answer Re: Grammar check impossible on any document Print This Reply
Sadly, I suspect that you have already got the bad news.

This is a bug: they haven't fixed it, and we just have to wait.

You did not mention which language you are using. This bug is highly
language-dependent. In some languages (e.g. American...) it won't happen.

The bug is also fixed for some folks with the latest updates (12.1.2). But
you already have that.

Sorry: You, and we, will just have to wait.

Cheers

 

[John McGhie]

Yes, you may remind me that I wrote that, on September 4th last year.

Concerning a problem with the grammar checker and the spelling checker.

Nothing to do with your problem. So I don't know why you're talking about
it?

The spell checker problem is often fixed by making a change and re-saving
the custom dictionary. But you haven't told us which language you are using
yet, so I can't comment on that.

Tell us which LCID you are using, and how you assigned it to your text, and
we may be able to address that problem too.

Cheers

John, may I remind you what you wrote last year ? :
"Replies

"John McGhie

Sep 4, 2008

2:27am

Answer Re: Grammar check impossible on any document Print This Reply
Sadly, I suspect that you have already got the bad news.

This is a bug: they haven't fixed it, and we just have to wait.

You did not mention which language you are using. This bug is highly
language-dependent. In some languages (e.g. American...) it won't happen.

The bug is also fixed for some folks with the latest updates (12.1.2). But
you already have that.

Sorry: You, and we, will just have to wait.

Cheers



John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[sthan]

John,
My first post mentioned my two problems, and grammar check was one of them. So it is my problem ad it's related. ;-)

"Making a change" : which one are you thinking of ?

"Tell us which LCID you are using" : what is LCID ?
Best
Sthan

My language is french, as said previously (post 7 and 9).

 

[John McGhie]

Sorry, I am getting very confused: Your post is headed "Word quit on
search".

That's what I thought you wanted help with.

The "Corentin Fix" for a corrupt Custom Dictionary simply involves making a
change ‹ any change at all ‹ adding and removing a space will do, and saving
the Custom Dictionary.

Edit your custom dictionary according to the Help Topic "Create and use a
custom dictionary".

Cheers

John,
My first post mentioned my two problems, and grammar check was one of them. So
it is my problem ad it's related. ;-)

"Making a change" : which one are you thinking of ?

"Tell us which LCID you are using" : what is LCID ?
Best
Sthan

My language is french, as said previously (post 7 and 9).

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]