Word quits when I try to print

[SolaresLarrave]

I recently transferred my own copy of Microsoft Word from my Macbook into a new iMac. It seems to work fine, and I get to print documents with my HP5550 printer... except that only works when I click on the printer's icon. If I go to the file menu and go down to Print to get a Dialog Window, Word simply quits on me.

Is it my printer? It was working fine in my previous computer (a 2001 iMac). Do I need to purchase another copy of Microsoft Office? Mine is licensed to me via my university, and I didn't get to keep the CD. Any ideas? Please, advice. I just bought this computer to print files and scan photos... and now I have a nice screen but not the same performance I expected.

 

[Beth Rosengard]

Try repairing permissions (<http://word.mvps.org/Mac/DiskIssues.html>). If
that doesn't help, post back; but PLEASE give us your version numbers for
Office and your OS!

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>

 

[SolaresLarrave]

Thanks a lot, Beth. I am doing the repair right now... even though I didn't use any installer to place the software in the computer. I simply did a good, ole-fashioned drag-and-drop operation.

Let's see... I'll fish out my numbers and post them soon!

 

[SolaresLarrave]

Alright... I did a permission repair and no dice. My Word version is 11.3.5 and it's the 2004 for Mac.

My Mac OS is a 10.5.2 version.

Thanks in advance!

 

[Beth Rosengard]

Hi Solares,

I'm afraid I don't have good news for you! From an earlier post by John
McGhie:

-------------------
Apple has changed something in OS 10.5.2. Printing that used to work fine,
now doesn't, with some models of printer from some manufacturers.

Currently, your only available option is to roll back to OS 10.5.2 and wait
for an update.

There's an update from Microsoft due around the middle of March. But I am
not sure that it will address this issue, because I am not sure it's
Microsoft code that's faulty. Microsoft Office has almost nothing to do
with printing: it just hands the file over to OS 10.
-------------------

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>