word quits while connecting to printer

[GregB]

Hi. I have OS X 10.2.4 and Microsoft office 10.1.2 and have recently
started having problems printing from Word. At first it was just a
few files, but now i can't print anything (even a new document with
one word typed). If I put my arrow over the print icon (even without
pressing the mouse) a window pops up saying "word is connecting to
printer" and then it crashes. If i open a document and go to file -
print (or print preview) - it does the same thing.
I can print from Excel though. When i print from Excel it says
'printing.." and connects to the printer without any problem. I can
also print from everything else on my computer.
I have a HP 5550 deskjet with the lastest driver from HP's website.
I have looked at Microsoft's mac help section and Apple's, but none of
the suggestions have helped. i even trashed the old Office file and
reinstalled the program and then updated it to 10.1.2 and restarted my
system.
HELP!!!!

Greg Bunger
(e-mail address removed)

 

[Beth Rosengard]

Hi Greg,

I really have no idea what's causing this but try repairing disk
permissions: Go to Macintosh HD/Applications/Utilities. Open up Disk
Utility. Select your hard disk, then click the First Aid tab. Click the
button to "Repair Disk Permissions".

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>