Word quitting

[Kris Ramaswamy]

I have 10.2.8 OS on my G4 and when I open Word everymorning, it
crashes. I have to remove microsoft preferences every morning and
restart. I have 10.1.5 update installed. This is annoying as I need to
do this every morning.
Any suggestions?

 

[Beth Rosengard]

Hi Kris,

This could be due to a corrupt font. Check here for troubleshooting
procedures:
<http://www.mvps.org/word/FAQs/WordMac/UnexpectedQuitStartup.htm>

If you're using Safari, you may have to switch to Internet Explorer to
access this site.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[Kris Ramaswamy]

I tried the corrupt font etc. it didn't help. I tried the following
as instructed by Endnote support people.
Here are those instructions again.
Create a user whose Home is on the default partition.
Log in as that user and start up Word.
Now find the file "Carbon Registration Database" in that user's
Library and
copy it to their Public folder.
Now log out, and log back in as yourself and drag the "Carbon
Registration
Database" into your preferences, replacing the one already there.

After this, it has worked fine. I am keeping my fingers crossed. can
someone comment on this?
Thank you.

 

[John McGhie [MVP]]

Hi Kris:

My only "comment" would be that this makes sense. Word is a Carbon
application. The Carbon Registration Database tells Word where the bits of
Carbon it needs are. If Word starts up in a partition other than the boot
partition, it may be unable to find bits of the Carbon system, and that
would lead to crashes.

Creating a new user on the boot partition, then having Word write a
Registration Database while running from that user, will fill in the Carbon
module locations that Word could not otherwise find.

Word will correct the registration database to match the current user when
you copy it back in and start Word. But it will leave the entries that
would otherwise be missing.

Yeah, makes sense.

Then again, "not" having EndNote on the system also leads to far fewer
problems if you don't absolutely need it. The Cite While You Write feature
is a particular source of problems in some versions of Endnote.

Cheers

This responds to article <[email protected]>,

I tried the corrupt font etc. it didn't help. I tried the following
as instructed by Endnote support people.
Here are those instructions again.
Create a user whose Home is on the default partition.
Log in as that user and start up Word.
Now find the file "Carbon Registration Database" in that user's
Library and
copy it to their Public folder.
Now log out, and log back in as yourself and drag the "Carbon
Registration
Database" into your preferences, replacing the one already there.

After this, it has worked fine. I am keeping my fingers crossed. can
someone comment on this?
Thank you.

--
All Spam and attachments blocked by Microsoft Entourage for Mac OS X. Please
post replies to the newsgroup to maintain the thread.

John McGhie, Microsoft MVP: Word for Macintosh and Word for Windows
Consultant Technical Writer <[email protected]>
+61 4 1209 1410; Sydney, Australia: GMT + 10 hrs

 

[IRIS]

SOMEONE PLEASE help me as soon as possible.

my microsoft word app. worked fine until i updated office v.x off of
the microsoft "mactopia" webpage. now, when i click on the icon, it
just says the tha tprogrma unexpectedly quit, without word ever
opening up. it ried to read the "font" troubleshooting thing but it is
too complicated. when i open the fonts folder, i dont see any
duplicate fonts, but there is like a "#fontname" and a "fontname."
does that classify as a duplicate. please give me a dumbed down
version of this, or a different troubleshooitng method. thanks!

 

[marijn]

Since updating to Office 10.1.4 I have this problem. When I open Word
by double-clicking a document I made recently or when I try to open
this kind of document from the "recent documents list" under File in
Word, Word quits after opening the document. This never happened in
Office 10.1.2. Upgrading to Office 10.1.5 doesn't make a difference.
Excel and Entourage are working fine.
Downgrading to 10.1.2 (reinstalling Office and running the 10.1.2
update) solves the problem.
This problem occurs on three different Macs: iMac 500, iMac FP 800 en
iBook 900 all running OS X.2.6

I have tried all remedies to be found in this and other forums:
- clean install Office after removing all Office folders and files
and then perform all updates
- perform fsck, DiskWarrior and Repair Permissions
- repair fonts with Font Doctor

All to no avail.

A couple of days ago I decided to have another try with the Office X
1.4 and 1.5 Updates. To keep my office work going I had been
downgrading to Office X.1.2, the last update that resulted in a Word
version that was completely stable for me.

So yesterday I did a fresh install and decided to not install Dutch
proofing Tools (although necessary for my office work) from the Value
Pack. These tools are the only difference between my installation and
the one used by the majority of Office X users and could be a reason
for the constant crashes I experienced.
When updated to Office X.1.5 Word stayed stable. A new fresh install
with the Dutch proofing tools included resulted as before in crashes
of Word. The crashes stopped however after deleting the Dutch files
(Dutch Spelling, Dutch Hyphenation etc.) from Microsoft Office X /
Shared Application / Proofing Tools.

Dutch Proofing Tools from the Value Pack seem to corrupt Word files
when updating Office X further then Update 10.1.2.
Reading posts on this forum the problem of Word quitting may have more
reasons than Dutch proofing tools, i'm afraid.


Marijn

 

[Beth Rosengard]

Hi Marijn,

I have reported this to Microsoft. It will need to be checked to see if it
is reproducible. In the meantime, update to OS 10.2.8 and see if that
helps. Please report back if it does.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[Beth Rosengard]

Hi Iris,

Please always state your OS and Office/Word version numbers when posting!!

Try repairing permissions first and see if that helps:

For OS 10.2.x:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

For OS 10.1.5:
Download the Repair Privileges utility, free from Apple, and run it:
<http://docs.info.apple.com/article.html?artnum=106900>

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[marijn]

Dear Beth,

This problem existed in OS 10.2.6 and still exists after updating to 10.2.8.

Marijn

 

[Beth Rosengard]

Hi Marijn,

Thanks for getting back on this. If/when I hear anything from MS, I'll post
back on this thread.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[hd2]

I tried the corrupt font etc. it didn't help. I tried the following
as instructed by Endnote support people.
Here are those instructions again.
Create a user whose Home is on the default partition.
Log in as that user and start up Word.
Now find the file "Carbon Registration Database" in that user's
Library and
copy it to their Public folder.
Now log out, and log back in as yourself and drag the "Carbon
Registration
Database" into your preferences, replacing the one already there.

After this, it has worked fine. I am keeping my fingers crossed. can
someone comment on this?
Thank you.

Your "Carbon Registration Database" trick worked for me. Thanks

 

[shaun..]

carbon reg worked for me too just make sure you put the file in public
and not shared folder... thank you so much