word refusing to start on my osx account

[sanduku]

Hello Group

I have been using osx with msoffice for a couple of years. I have
recently had a problem with trying to open word in my account: when I
double-click the word icon or any word document, I get the message "MS
word has unexpectedly quit".

I have tried reinstalling msword and msoffice on the system, but that
has no effect.

Restarting the computer has no effect.

When I try to open word in another account, it works fine.

No other office applications are affected.

My guess is that something is corrupted in my account with respect to
word. Can somebody suggest how I may fix this?

Any help is greatly appreciated.

Paul

 

[matt neuburg]

Hello Group

I have been using osx with msoffice for a couple of years. I have
recently had a problem with trying to open word in my account: when I
double-click the word icon or any word document, I get the message "MS
word has unexpectedly quit".

I have tried reinstalling msword and msoffice on the system, but that
has no effect.

Restarting the computer has no effect.

When I try to open word in another account, it works fine.

No other office applications are affected.

My guess is that something is corrupted in my account with respect to
word. Can somebody suggest how I may fix this?

My usual advice is: don't even try. Make a new user, log on as that
user, start up Word, and carry on with life. m.

 

[Daiya Mitchell]

My usual advice is: don't even try. Make a new user, log on as that
user, start up Word, and carry on with life. m.

If you do want to try, you'll find the usual things to check listed here.
You'll be able to tell from the instructions which are user
account-specific.

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

Work through them one by one until something helps. If nothing does, post
back. The most common culprit is a corrupted Normal template or damaged
Preferences file.

Your call which is quicker. Note, however, that reinstalling rarely fixes
anything unless you uninstall first.

 

[Corentin Cras-Méneur]

My guess is that something is corrupted in my account with respect to
word. Can somebody suggest how I may fix this?

I can think of a few options:
- Office prefs and cache
- Permissions
- fonts in ~/Library/Fonts
- Quicktime plugin in ~/Library/QuickTime

~/ is your user folder

- Prefs and cache can be moved to another location to try
- Permissions can be fixed system wide through Disk Utility but if the
problem lies with a folder in your user account (which would probably be
the case in this context) then it can prove tedious to track down and
fix.
- Fonts can be deactivated by batch through FontBook, but again it can
be rather tedious (and some of the fonts are required for Office)
- QT plug-ins can easily be deactivated: move them out of the folder,
log out and back in.


Corentin

 

[sanduku]

Well, "not even try[ing'" was not an option in this case, tempting as
it was.

Fixing permissions didn't help.

Downloading Coctail and using its utilities didn't help.

Going into ~/Library/Preferences/Microsoft/ and deleting Word Font
Substitutes and Word Settings(10) seems to have fixed the problems.
Apparently they were corrupt. Maybe they will take up a career in
lobbying?

 

[Corentin Cras-Méneur]

Fixing permissions didn't help.

Well it never hurts to run this one anyway. Everybody should run it at
least once a month.

Going into ~/Library/Preferences/Microsoft/ and deleting Word Font
Substitutes and Word Settings(10) seems to have fixed the problems.
Apparently they were corrupt.

I'm glad you finally found out what it was

Corentin