Word saves normal.dot on exit everytime

[Bill Simmonds]

Can anyone tell me please why Word 2000 (9.0 3821 SR-1) on
my daughters Dell lap top running Windows ME insists on
saving normal.dot every time she exits Word? It does it
even if she has made no changes. Straight into Word,
Straight Exit and the normal.dot saves. In fact, Word
also saves the document file she has opened on exit even
when she has made no changes.

The reason it is a problem to us is that every one time in
ten, Word complains that the normal.dot file is locked and
it cannot save the file. As a result it is impossible to
close Word and she losed all her edits in her document
file and has to start again.

I have tried to re-install Office from scratch twice using
all the system defaults and her laptop continues to adopt
this strange operation.

Strange thing is when the same version of Word is
installed on my Desktop PC, it does not exhibit any of
these symptoms and onlt saves the document or the
normal.dot file if changes truly have been made during the
session.

Please help!

 

[TF]

Bill

This is usually the result of a third party add-in though if this is part of
the Works Suite, it is usually the Works Add-in that is the prime cause.
Remove it through Control Panel, Add/Remove programs.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

Can anyone tell me please why Word 2000 (9.0 3821 SR-1) on
my daughters Dell lap top running Windows ME insists on
saving normal.dot every time she exits Word? It does it
even if she has made no changes. Straight into Word,
Straight Exit and the normal.dot saves. In fact, Word
also saves the document file she has opened on exit even
when she has made no changes.

The reason it is a problem to us is that every one time in
ten, Word complains that the normal.dot file is locked and
it cannot save the file. As a result it is impossible to
close Word and she losed all her edits in her document
file and has to start again.

I have tried to re-install Office from scratch twice using
all the system defaults and her laptop continues to adopt
this strange operation.

Strange thing is when the same version of Word is
installed on my Desktop PC, it does not exhibit any of
these symptoms and onlt saves the document or the
normal.dot file if changes truly have been made during the
session.

Please help!

 

[Bill Simmonds]

Terry

Thank you so much for your suggestion.
It has solved my problem! I would never have
found this unless you had helped and the problem
has caused so much trouble for over a year!

Thanks again

Bill

 

[TF]

Bill

You're welcome. You must pop in here sooner with your problems!

Terry

Terry

Thank you so much for your suggestion.
It has solved my problem! I would never have
found this unless you had helped and the problem
has caused so much trouble for over a year!

Thanks again

Bill

 

[Jeff Jones]

Terry,
I have the same problem with MS Word 2000 that Bill had. I'm
running Win2K. The feature whereby the Normal.dot file is updated
upon exiting Word every time began last week. I have installed no new
applications so there's nothing to remove. I always have the MS Word
option set to prompt when updating the normal.dot template although I
noticed that it was not longer set when I saw that the template was
getting updated. I at first thought that some virus had gotten
through but the virus scan showed nothing. I suspect that Windows XP
with MS Word 2002 mauy now do a date/time stamp thing but don't know
and can't think of any other possibility.

Have you any thoughts or suggestions for removing this feature?

Best Regards,
Jeff

 

[Suzanne S. Barnhill]

This is usually caused by a poorly written add-in. Check Tools | Templates
and Add-ins to see what add-in you have that might be the culprit.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
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