Word Slow to Open--Contacting C:\Program...for more information

[dstrand]

This is a D630 newly formatted Dell laptop and the user has had it about a
month. Yesterday she noted that opening any Office 2007 program (but
particularly Word) was very slow. I checked it out, and noted that in the
bottom left of the Word document, when first opening Word it said "
Contacting C:\Program Files\Microsoft Office..... for information

Outlook said the same thing.

Other users that started at the same time as she did and using the same
model of laptop (and same image on the laptop) are fine and not experiencing
this problem.

I disabled antivirus and all add ons, no change.

I ran diagnostics, which found one issue (that it did not name) that is said
it fixed, but no change

I took out the printer drivers, no change

I repaired office, no change

I checked for any recent updates, nothing since June 19th. She has the
latest Office updates (inc SP2)

I checked she didn't have something strange in the TCP/IP bindings.

 

[Jay Freedman]

See http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[dstrand]

Hi Jay:

I've tired the stuff in the article already, inc. opening winword /a from
the run command (it was still slow)
I've checked add-ons, printing, antivirus, the normal template, bindings,
network.

The message of:

"contacting C:\Program Files\Microsoft.....for information press esc to cancel

must have a specific cause/resolution.

 

[Terry Farrell]

Sounds like possibly a damaged Word Data key or the user's profile.

Run Regedit and navigate to the Word Data Key: whilst DATA is selected press
Delete. Word will create a new key when it is restarted.

Word Data Key

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

If that fails, then try logging in as a different user or as the Admin and
test again.

 

[dstrand]

Thanks, Terry! Getting rid of the Word Data Key did tthe trick.

D

 

[dstrand]

Getting rid of the Word Data key fixed it, thanks Terry!!!