Word sporadically failing to save

[aaron.caine]

Hello,

Using Office 2004, Microsoft Word 11.2.1 (Service pack 2 + the latest
Entourage fix), we are encountering an error when we try to save
approximate 80% of the time.

The destination volume is a SMB mounted drive, using integrated
Kerberos authentication to perform the mount. The machine is configured
as a member of Active Directory (it is with the AD KRB ticket that it
authenticates to the SMB server).

When trying to save a new or existing document, Office will complain
approximately 20% of the time that the save failed due to a problem
with the permissions on the destination share. However, other programs
will save to the same location without issue.

The machine is running OS X Tiger with all security/OS patches
installed, verified by software update. Office successfully saves to
local drives every time, so the problem can be safely affiliated with
the SMB mounted drive.

Thank you in advance.

Aaron Caine
Technology and Systems Manager, Boston University

 

[Elliott Roper]

Hello,

Using Office 2004, Microsoft Word 11.2.1 (Service pack 2 + the latest
Entourage fix), we are encountering an error when we try to save
approximate 80% of the time.

The destination volume is a SMB mounted drive, using integrated
Kerberos authentication to perform the mount. The machine is configured
as a member of Active Directory (it is with the AD KRB ticket that it
authenticates to the SMB server).

When trying to save a new or existing document, Office will complain
approximately 20% of the time that the save failed due to a problem
with the permissions on the destination share. However, other programs
will save to the same location without issue.

The machine is running OS X Tiger with all security/OS patches
installed, verified by software update. Office successfully saves to
local drives every time, so the problem can be safely affiliated with
the SMB mounted drive.

Try Googling the group. I don't think you are alone.
I think it is something to do with Word trying to create a temporary
file on the server, and failing because its user does not have write
access to the directory file that describes the directory that the temp
file is being written to. No first hand knowledge. I have just seen
these discussions here before. Several times.

If true, I'd call it a bug. It does not seem right that Word would even
start up without warning the user there was no place to put its work
files.

 

[aaron.caine]

Thank you Elliott. For others that find themselves reading this thread,
please search this newsgroup for a posting entitled "Various File Save
error messages with Word 2004 and Tiger (10.4.2) Server".
Unfortunately, at the time of writing, you will not find encouraging
news.

Kind regards,

Aaron Caine
Technology and Systems Manager, Boston University