Word stalls the computer

[Ryan]

Whenever I am typing something in word 2002 ( office XP),
the computer will freeze up and I will lose whatever I am
working on. There will be a few pixels of dis-coloration
where the next character should be, and my computer will
no longer respond. The CAPS lock will not even work. The
only option that I have is to reset the PC.

Is this a known issue, or is it just a program conflict.

Also, does anyone know if Microsoft is willing to offer a
refund for a product that does not work?

Thanks for your time

 

[Kim Finleyson]

Run a virus check on your PC to see if your PC has a virus. Make sure your
virus definitions are updated (see
http://securityresponse.symantec.com/avcenter/download.html for Norton
AntiVirus), or the virus check won't do much good.

HTH,
KF