Word stop functioning properly

[Tonilou78]

My Word has 2 problems, it will allow me to open or start a document if the
software is open, but my mouse won't work on the document screen, but it will
on the tool bar? and then secondly when you try and close the program it will
stop working and shut down, this also happens when I try and open a document
if the program isn not open. This has been going on for 2 weeks and I have
tried EVERYTHING! I have uninstalled and reinstalled and searched for updates
and help online, this is my last resort.

 

[Brian]

Check out the following:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

I would look at the printer driver issues first.

Hope this helps,

 

[Tonilou78]

Hi Brian,

I tried all these with no joy. The printer driver is installed on my
computer and I checked the Task Manager and nothing is still running. The
other options don't really apply to my issue.

Thanks anyway.

Toni

 

[Graham Mayor]

Word 2007?
Delete or rename the Word data key to olddata. -
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
Instructions are linked from
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. to
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm (though this page
has not been updated and refers only to Word up to 2002. Word 2007 where
this problem occurs is Word 12.0.

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Graham Mayor - Word MVP


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