Word sub menus lost

[Michael H. Cothran]

Suddenly I've lost all my sub menus in Word 2001 for Mac.
Excel is still OK. I've re-installed Word with no success.
Help!

 

[Beth Rosengard]

I have followed suggestions, plus I have reinstalled, re-entered preferences,
and done a virus-clean. My Mac tells me all is well, and
I have no problems except with MSWord. I can pull up ANOTHER menu bar that
does work by CONTROL-CLICKING on the
Word TOOLBAR, but that's an interim measure. I need my main menu bar fully
functioning.
Please Help!

Hi Carolyn,

I'm not clear on exactly what you've tried nor how. Did you work through
the suggestions at
<http://www.mvps.org/word/FAQs/WordMac/Word2001Menus.htm>?

If nothing there helps, I suggest you remove and reinstall Office.
Re-installing Word alone is not sufficient. Here's the procedure:

-- If these files are important to you, back them up on external media for
later reinstallation:

Normal Template: Applications>Microsoft Office 2001>Templates
My Templates (your custom templates): same as above
Custom Dictionary: System Folder>Preferences>Microsoft
AutoCorrect List (Office ACL English): same as above
Preferences/Settings files for the other Office applications.

-- Download the Office 2001 Remover from
<http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/down
load/office2001/RemoveOffice.xml&secid=10&ssid=3&flgnosysreq=False>. DO NOT
use the remover from the Office 2001 CD; it is not up-to-date.

-- With all Office applications closed, run it. That searches your hard
disk, and particularly your System folder, to make sure everything is
removed.

-- Rebuild the desktop.

-- Reinstall Office 2001 from the CD and reinstall any of the Value Pack
items that you want.

-- Start each Office 2001 application once to cause it to initialize itself.

-- Download and install the "Microsoft Office 2001 Combined Update 9.0.4"
from Mactopia.com
(<http://www.microsoft.com/mac/download/default.asp#Office2001>).

-- Rebuild the desktop.

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[indago]

I have followed suggestions, plus I have reinstalled, re-entered preferences,
and done a virus-clean. My Mac tells me all is well, and
I have no problems except with MSWord. I can pull up ANOTHER menu bar that
does work by CONTROL-CLICKING on the
Word TOOLBAR, but that's an interim measure. I need my main menu bar fully
functioning.
Please Help!

Close the Microsoft application and follow this: Hard Disc>System
Folder>Preferences>Microsoft Folder.

Move the Word Settings file to the trash. Restart the Mac and turn on the
Word application. A new Word Settings file will be created.

You should also download and install the Office 2001 SR-1 update located
here: http://www.microsoft.com/mac/download/office2001/sr1.asp

 

[indago]

Close the Microsoft application and follow this: Hard Disc>System
Folder>Preferences>Microsoft Folder.

Move the Word Settings file to the trash. Restart the Mac and turn on the
Word application. A new Word Settings file will be created.

You should also download and install the Office 2001 SR-1 update located
here: http://www.microsoft.com/mac/download/office2001/sr1.asp

Change that SR-1 update to the new Microsoft Office Update 9.0.4, which
includes the SR-1 update, located at:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/downl
oad/office2001/combined9_0_4.xml&secid=10&ssid=24&flgnosysreq=True

This update should be installed before correcting the Word Settings File
situation.