Word suddenly hanging on save

[jomama7366]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

Here's a strange one. Beginning yesterday, any new document I create hangs on the save: I get the spinning ball for a second or two and then it saves. This happens even on a document containing only one or two words. The strange thing is that it is not happening on older documents created before yesterday. The only thing I did yesterday was to use a different font and save a Letter template in My Templates. But, again, when I open Word, save a new doc, it hangs. When I open an older file (even one that's over 200 pages) the save is nice and smooth. Agh!

FYI, I have already tried removing the Normal.docx, as well as both .plist files. No change.

 

[John McGhie]

That practically HAS to be a corruption in the Normal.dotx template.

Was Word quit when you deleted it? If it wasn't, it would be holding a copy
of the old template in memory and write it back to disk when it quit.

I guess there is an outside chance that your font cache has corrupted. A
power-off reboot should fix that.

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

Here's a strange one. Beginning yesterday, any new document I create hangs on
the save: I get the spinning ball for a second or two and then it saves. This
happens even on a document containing only one or two words. The strange thing
is that it is not happening on older documents created before yesterday. The
only thing I did yesterday was to use a different font and save a Letter
template in My Templates. But, again, when I open Word, save a new doc, it
hangs. When I open an older file (even one that's over 200 pages) the save is
nice and smooth. Agh!

FYI, I have already tried removing the Normal.docx, as well as both .plist
files. No change.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[jomama7366]

Yes, I did have Word closed. Here's what I did: I put the Normal.dotn onto the desktop and restarted Word. It created a new Normal.dotn. No change. I also cleared caches with OnyX and restarted. No change. But again, here's the strange thing, and what I would hope would be a clue to someone out there...it is not happening with old files, only new ones. My quick fix has been to make a "New.dotx" file and just start with that for new docs, then "Save As" whatever I want to call the new doc. it seems to be working so far, but it's ridiculous that I should have to do such a thing. It's also ridiculous that I should have to re-install yet again (which I have already had to do before with a crashing problem. At least that's happening less now...)

 

[CyberTaz]

Have you applied the Office 12.0.1 update? How about your OS X level -
10.4.11 or what? If you aren't up to date on both, do that first. Also, try
repairing permissions afterward - in fact, do that even if you don't have to
apply any updates. Then restart your Mac as John suggested (but you don't
explicitly mention having done so).

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[jomama7366]

I am using 10.4.11. I applied the update a few weeks ago, and Word started crashing more, so I had to reinstall 12.0.0 and everything has been fine until this new problem. Since I have been using 12.0.0 for weeks now with no problems, this is obviously not something that can be solved with the update, which I am obviously wary of at this point.

I have repaired permissions more than once, run OnyX, deleted the Normal.dotm file and restarted the computer, tried deleting both .plist files, repaired the disk... And it still hangs on the save for new files.