word template problem

[Keith G Hicks]

My client is using a program I wrote in MS Access 2003 (2000 format). Part
of the program opens up a blank Word doc invisibly, pastes text into the
doc, does some calculations and then closes the doc without saving (there's
a lot more to that part but it's not important for this post). It's been
running fine on XP machines running Office 2003 for a couple of years now. 2
of the workstations have a new problem. When my vba code tries to close
Word, the user's get a message that the template can't be found and to save
it (something like that). I'm not using any templates. I'm just opening Word
to a new blank doc (so it's of course using normal.dot). This problem does
not occur on any other machines. I just found out that their on site IT guy
recently installed the MS Office Compatibility pack so they can open Word
2007 docx files in Word 2003. I'm sure that's what's causing this problem.
Can anyone help me out here and suggest what to do to fix this (other than
removing the compatibility pack)?

Thanks,

Keith

 

[Doug Robbins - Word MVP]

I would not be so sure that it is the Compatibility Pack. More likely a
misbehaving Add-in on those particular machines.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Keith G Hicks]

We discovered that this is NOT a Word 2007 issue (well it could be but we
haven't fully tested that yet since we revered to O2003) and definitely not
a Compatibility Pack issue. We know this because the problem also occurs on
machines running only Office 2003 but only if they have SP3. O2003 SP2 and
lower machines do not encounter this error. It also only occurs if Outlook
is running. When we close Outlook and run the same code below, the error
does not show up. MS must have introduced some odd little incompatibility
into SP3. Go figure. You might think that this would also happen if Word
were running but that is not the case. Only if Outlook is running. Not sure
if the same problem occurs in 2007 because we haven't really tested that
with this new information. We're going to uninstall SP3 from the machines in
question to solve this for now and eventually do away with the need to use
Word for the height calculations but but if anyone has any ideas on this I'd
love to hear them.

Keith

 

[Keith G Hicks]

This is perhaps a bug in Outlook. We discovered that if we turned off the
"Use Microsoft Office Word 2003 to edit email messages" checkbox then this
problem does not occur.