Martin, that template has one or more macros that display the boxes and then
put your information into the letter. There are two possibilities -- either
of which should be fixed by whoever is responsible for creating and
maintaining the template.
One possibility is that the information is placed into "fields" (that's a
technical term) in the letter, and that one field may have a "formatting
switch" that makes it display caps. Right-click somewhere in that text --
does the popup menu include the choice "Toggle Field Codes"? If it's there,
click it. Now you'll see a pair of bold curly braces with some code inside.
If the code includes
\* Upper
remove that part of the code, then right-click again and choose Update
Field. If that works, then the template needs to be changed the same way.
(See
http://www.gmayor.com/formatting_word_fields.htm for more about this.)
If there isn't a field there, or if there is a field but it doesn't contain
a formatting switch, then probably the macro is capitalizing the text before
it inserts the result in the letter. I'm not going to attempt to tell you
how to fix that; take it back to where you got the template and complain.
--
Regards,
Jay Freedman
Microsoft Word MVP
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