Word templates on new server are inaccessible when old server is o

[Clark]

A group of Word templates was created on SERVER1 some years ago. The
original server location is reflected in the file location field code in the
footer as \\SERVER1\[template location].

A couple of years ago, the templates were MOVED to \\SERVER2\[template
location] where users have been accessing them without a problem using Word
2003. There is no copy of the templates on SERVER1.

After decommissioning SERVER1, it was turned off. Afterwards, users
reported that Word would hang when they tried to create new documents from
the templates. This was remedied by turning SERVER1 back on again.

QUESTIONS:

How could access to the templates be impeded by turning off SERVER1 when the
templates no longer reside there?

Is there somehow a hidden pointer to SERVER1 within the template code that
redirects back to SERVER2?


The following obvious causes have been ruled out:

1. Both file locations for Word templates (user and workgroup) are pointing
to SERVER2.

2. Checking the VBA editor within Word, there is no hard-coding in any of
the templates (including normal.dot) that points to SERVER1.

3. There are no startup macros or templates in ..\Office11\Startup.

Users DO share a network normal.dot. Autotext entries in this template are
updated by a single person, the same person who created the templates on
SERVER1. A search of the VBA code for normal.dot does not reveal any
pointers to SERVER1.

The goal is to decommission SERVER1 without impeding access to the templates
on SERVER2.

Any assistance in this regard would be greatly appreciated.

Thanks,

Clark

 

[garfield-n-odie [MVP]]

See http://support.microsoft.com/?kbid=830561 "Documents that have
attached templates take a long time to open in Word 2002 and in Word 2003".