Word TOC gets corrupted when file is emailed

[kmewing]

I'm using Word 2003 on XP. I created a document with a generated TOC. The
document is about 20 pages long and the TOC is 2 pages long. When I email
this file to other people (using Outlook), the page numbers come out wrong on
the received file. In one case, every entry in the TOC was listed as page 1.
In another case, it was page 1 for the first few entries, then page 3 for
all the rest.

The original file on my computer has the page numbers all correct. Can
anyone tell me why the TOC gets corrupted simply by emailing the Word file?
I do lots of Word docs in this same environment and I've never seen this
happen before.

 

[Suzanne S. Barnhill]

This is known to be caused by opening the document in Reading Layout view.
There are three solutions:

1. Tell the recipient to save the document to the hard drive first instead
of opening it directly from the attachment. Then it won't open in Reading
Layout view.

2. Tell the recipient to disable Reading Layout view (General tab of Tools |
Options). Some people might thank you for information on how to do this;
others may actually like this view.

3. Tell the recipient, after opening the document in RL view and screwing it
up, to switch to Print Layout view and either update the TOC manually (F9)
or switch to Print Preview, which will probably trigger a prompt to update
it.