WORD tries to reinstall and w2561411.cab is missing

[Joan]

Microsoft Office Small Business Edition 2003 was working fine. Excel,
PowerPoint, etc still are but WORD tries to reinstall and says "a required
installation file W2561411.CAB could not be found.

I purchased and downloaded via internet so I don't have CD. How can I get
this CAB file?

 

[Beth Melton]

You should *always* get installation CDs and a Certificate of Authenticity
(COA) when you purchase software. Unforunately without the installation CDs
there isn't a lot you can do and if you didn't recieve a COA then chances
are you didn't purchase a legitimate copy. :-(

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Joan]

I understand but I purchased from the Microsoft website and received my
product key.

 

[Beth Melton]

When the the trial version was introduced I specifically asked about how it
would work, i.e. if someone had the trial version and then converted it
would they also recieve their installation CDs. I was told that it was
Microsoft policy also provide the installation CDs and COA. So if you
purchased it from Microsoft then you should call them and ask. They sold you
the software and they should support it.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/