F
Florian Gutzwiller
I am running Mac OS X 10.3.1 on a PowerBook G4. With Office X 10.0.0
installed Excel, Word, Powerpoint and Entourage worked fine. In order
to synchronise with my Palm PDA I need to upgrade to Office Version
10.1.2 (at least) because it installs the Microsoft Component plugin.
After installing the Office X 10.1.2 Update Microsoft Word can no
longer be started (there is no splash screen, just the crash report
window appears). All other Office Apps work fine.
Things I already tried:
- Uninstall and Reinstall Office X (using the Installer)
- I did run the Disk Permission Repair-Utility
- deleted the normal.dot file
- deleted the word.plist file
and finally reinstalled the Update - without success.
The word crash log shows the following entries:
Command: Microsoft Word (/Applications/Microsoft Office X/Microsoft
Word)
PID: 372
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x3fe6671a
Thread 0 Crashed:
#0 0x006b015c in 0x6b015c
#1 0x02678928 in 0x2678928
PPC Thread State:
srr0: 0x006b015c srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x44002428 xer: 0x20000006 lr: 0x0201c9cc ctr: 0x0062a880
r0: 0x0062a880 r1: 0xbffffa60 r2: 0x00744000 r3: 0x3fe66666
r4: 0x00000000 r5: 0x007451e8 r6: 0x02982378 r7: 0x02982410
r8: 0x00000020 r9: 0x0000027c r10: 0x018001c8 r11: 0x00000ff0
r12: 0x0073eda4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffe7c r21: 0xffffffff r22: 0xbffffc40 r23: 0x00000000
r24: 0x0030f3c0 r25: 0x0000a000 r26: 0xbffffeec r27: 0xbffffe6c
r28: 0x00304900 r29: 0x017c1f34 r30: 0x017706a0 r31: 0x02982378
Any ideas? Help is greatly appreciated...
installed Excel, Word, Powerpoint and Entourage worked fine. In order
to synchronise with my Palm PDA I need to upgrade to Office Version
10.1.2 (at least) because it installs the Microsoft Component plugin.
After installing the Office X 10.1.2 Update Microsoft Word can no
longer be started (there is no splash screen, just the crash report
window appears). All other Office Apps work fine.
Things I already tried:
- Uninstall and Reinstall Office X (using the Installer)
- I did run the Disk Permission Repair-Utility
- deleted the normal.dot file
- deleted the word.plist file
and finally reinstalled the Update - without success.
The word crash log shows the following entries:
Command: Microsoft Word (/Applications/Microsoft Office X/Microsoft
Word)
PID: 372
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x3fe6671a
Thread 0 Crashed:
#0 0x006b015c in 0x6b015c
#1 0x02678928 in 0x2678928
PPC Thread State:
srr0: 0x006b015c srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x44002428 xer: 0x20000006 lr: 0x0201c9cc ctr: 0x0062a880
r0: 0x0062a880 r1: 0xbffffa60 r2: 0x00744000 r3: 0x3fe66666
r4: 0x00000000 r5: 0x007451e8 r6: 0x02982378 r7: 0x02982410
r8: 0x00000020 r9: 0x0000027c r10: 0x018001c8 r11: 0x00000ff0
r12: 0x0073eda4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffe7c r21: 0xffffffff r22: 0xbffffc40 r23: 0x00000000
r24: 0x0030f3c0 r25: 0x0000a000 r26: 0xbffffeec r27: 0xbffffe6c
r28: 0x00304900 r29: 0x017c1f34 r30: 0x017706a0 r31: 0x02982378
Any ideas? Help is greatly appreciated...