word unexpectedly quits in osX

[nick]

this is a known bug and the microsoft site tells me to
follow a progression of steps to detect the problem - for
me the first solution works - holding the shift key when i
double click word - but now i don't know how to correct
it. WOrd unexpectedly quits if i try to open it or it
works fine when I hold the shift key to launch the
program - what next NICK

 

[Beth Rosengard]

Hi Nick,

Holding down the Shift key while opening Word disables any Add-Ins that you
might have. The fact that this cures your problem suggests that you have an
Add-In which is causing conflicts with Word. Those that are well known
sources of trouble are Adobe PDFMaker, EndNote¹s Cite While you Write (CWYW)
and WindowShade.

Troubleshooting Procedure: Quit Word and open Word¹s Startup folder:
/Applications/Microsoft Office (X or 2004)/Office/Startup/Word. Drag the
contents to the Desktop. If the problem disappears, add them back in one by
one until you find the culprit.

If this doesn't help, post back. There are other reasons why Word might
quit on start. If you post back, please note your version of Office/Word.

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>