Word v.X crashes before it can start - any ideas?

[Janice Fyvie]

This previously worked OK on my iMac, and now it doesn't. The "W"
just bounces in the Dock for a minute or two, then nothing. I tried
reloading Word from the software disc, it told me it was already
installed. I deleted it and reloaded again, it did download, but still
didn't work.

The crash log is as below - if anyone has any ideas of what is causing
this and how i can go about fixing it, I would be very grateful!
Thanks in advance, JHF


Date/Time: 2003-09-21 21:46:55 +0100
OS Version: 10.2.6 (Build 6L60)

Command: Microsoft Word
PID: 428

Exception: EXC_BAD_ACCESS (0x0001)
Code[0]: 0x0000000aCode[1]: 0x00c16000

Thread 0 Crashed:
#0 0x90222ccc in UnpackFullSection
#1 0x9026ab0c in PEF_UnpackSection
#2 0x902642d0 in PrepareDataSections
#3 0x90254ab8 in PrepareClosure
#4 0x90263f6c in PCFragPrepareClosureByName
#5 0x90278630 in CCFM_LaunchApplication
#6 0x0000362c in main
#7 0x0000329c in _start
#8 0x0000311c in start

PPC Thread State:
srr0: 0x90222ccc srr1: 0x0200d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x90222d48 ctr: 0x90073a80 mq: 0x00000000
r0: 0x90222d48 r1: 0xbffff660 r2: 0x00000000 r3: 0x00c16000
r4: 0x00000001 r5: 0x00000000 r6: 0x00000018 r7: 0x00000000
r8: 0x00000000 r9: 0x90222d14 r10: 0x00000000 r11: 0x00d619a8
r12: 0x90073a80 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xa0223e4c
r20: 0x0000001e r21: 0x00000002 r22: 0xa02221dc r23: 0x000bf640
r24: 0x00c3cacd r25: 0x00d9ff10 r26: 0x000bed00 r27: 0x00000000
r28: 0x00000001 r29: 0x00000000 r30: 0x00d619a9 r31: 0x90222cac

 

[Beth Rosengard]

Hi Janice,

This may be due to a font conflict. The following link may help you track
down the problem:

<http://www.mvps.org/word/FAQs/WordMac/WordXTroubleshooting.htm>

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>