Word v.X crashes on Quit

[oxymoron]

Hello,

Word v.X crashes consistently when I Quit the application. It also
crashes when I save some word files imported from other machines, but
less consistently.

I had this problem before but thought I had solved it by deleting the
word settings at ~/library/Preferences/Microsoft/Word Setting (10) and
the default template at Applications/Microsoft Office
X/Templates/Normal, but that hasn't worked this time around.

The crash log is below. Very grateful for any help- I seem to have
wasted 2 whole days on this!!

OS Version: 10.3.6 (Build 7R28)
Report Version: 2

Command: Microsoft Word
Path: /Applications/Microsoft Office X/Microsoft Word
Version: ??? (???)
PID: 673
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 Microsoft Word 0x0218974c 0x2008000 + 0x18174c
1 Microsoft Word 0x02185efc 0x2008000 + 0x17defc
2 Microsoft Word 0x0217d714 0x2008000 + 0x175714
3 Microsoft Word 0x0217cc98 0x2008000 + 0x174c98
4 Microsoft Word 0x0217c8a4 0x2008000 + 0x1748a4
5 Microsoft Word 0x02179f24 0x2008000 + 0x171f24
6 Microsoft Word 0x0217888c 0x2008000 + 0x17088c
7 Microsoft Word 0x02177cd0 0x2008000 + 0x16fcd0
8 Microsoft Word 0x02164bc4 0x2008000 + 0x15cbc4
9 Microsoft Word 0x021559cc 0x2008000 + 0x14d9cc
10 Microsoft Word 0x021e956c 0x2008000 + 0x1e156c
11 Microsoft Word 0x023ca7fc 0x2008000 + 0x3c27fc
12 Microsoft Word 0x020f48f0 0x2008000 + 0xec8f0
13 Microsoft Word 0x020daee8 0x2008000 + 0xd2ee8
14 Microsoft Word 0x020da4d4 0x2008000 + 0xd24d4
15 Microsoft Word 0x020da298 0x2008000 + 0xd2298
16 Microsoft Word 0x02036178 0x2008000 + 0x2e178
17 Microsoft Word 0x02034d5c 0x2008000 + 0x2cd5c
18 Microsoft_Office_2001Z 0x0105364c 0x1008000 + 0x4b64c
19 Microsoft_Office_2001Z 0x01053438 0x1008000 + 0x4b438
20 Microsoft_Office_2001Z 0x0105334c 0x1008000 + 0x4b34c
21 Microsoft_Office_2001Z 0x01051d9c 0x1008000 + 0x49d9c
22 MCPZ.stb 0x005d84a8 0x5c59d0 + 0x12ad8
23 MCPZ.stb 0x005d83ac 0x5c59d0 + 0x129dc
24 com.apple.HIToolbox 0x927d1fc8 DispatchEventToHandlers
+ 0x150
25 com.apple.HIToolbox 0x927d223c
SendEventToEventTargetInternal + 0x174
26 com.apple.HIToolbox 0x927d66bc
SendEventToEventTargetWithOptions + 0x28
27 com.apple.HIToolbox 0x927e2d54
_Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x2b8
28 com.apple.HIToolbox 0x927d2084 DispatchEventToHandlers
+ 0x20c
29 com.apple.HIToolbox 0x927d223c
SendEventToEventTargetInternal + 0x174
30 com.apple.HIToolbox 0x927e46e4 SendEventToEventTarget
+ 0x28
31 MCPZ.stb 0x005fb530 0x5c59d0 + 0x35b60
32 Microsoft Word 0x020da0d0 0x2008000 + 0xd20d0
33 Microsoft Word 0x0201d1e0 0x2008000 + 0x151e0
34 Microsoft_Office_2001Z 0x01021964 0x1008000 + 0x19964
35 Microsoft Word 0x0201cc28 0x2008000 + 0x14c28

Thread 1:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8

 

[Corentin Cras-Méneur]

Hello,

Word v.X crashes consistently when I Quit the application. It also
crashes when I save some word files imported from other machines, but
less consistently.

What version of Word do you have ?? Did you apply the 10.1.6 update ???


Corentin

 

[oxymoron]

I applied the Microsoft Office 10.1.6 security update (is that what
you mean?). If you think that's important, where do I look to see
whether Office has been successfuly updated?

I also just Repaired Disk Perimissions (Applications/Utilities/Disk
Utility) following the advice on
http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm but that
didn't seem to help either...

 

[JE McGimpsey]

I applied the Microsoft Office 10.1.6 security update (is that what
you mean?). If you think that's important, where do I look to see
whether Office has been successfuly updated?

Take a look here:

http://www.mcgimpsey.com/macoffice/office/xversions.html

I also just Repaired Disk Perimissions (Applications/Utilities/Disk
Utility) following the advice on
http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm but that
didn't seem to help either...

Do you have any add-ins loaded (e.g., End Note, Acrobat)?

What happens if, with all Office apps closed, you rename the

~:LIbraryreferences:Microsoft

folder (where ~ is your home directory), then start Word? If it no
longer exhibits that behavior, you can replace the new prefs with those
in the renamed folder until you find the one that is causing the crash
(or you can just live with resetting your prefs).

 

[Corentin Cras-Méneur]

I applied the Microsoft Office 10.1.6 security update (is that what
you mean?). If you think that's important, where do I look to see
whether Office has been successfuly updated?

10.1.6 is a combo updater. It will install al lthe other updates you
*might* have forgotten before as well.

I also just Repaired Disk Perimissions (Applications/Utilities/Disk
Utility) following the advice on
http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm but that
didn't seem to help either...

Let's hop the information John posted as a follow-up will help you :-\

Corentin

 

[oxymoron]

Take a look here:

http://www.mcgimpsey.com/macoffice/office/xversions.html

Yes I had updated successfully. I think the link should read:

http://www.mcgimpsey.com/macoffice/office/vxversions.html

Do you have any add-ins loaded (e.g., End Note, Acrobat)?

Yes, plenty of add-ins. I think that I unloaded all of them, but that
didn't seem to have an affect.

What happens if, with all Office apps closed, you rename the

~:LIbraryreferences:Microsoft

No luck alas.

I gave up after all this frustration. I uninstalled Office using the
Uninstaller on the Office CD, and it picked up two previous versions
of Office (98 and 2001 I think) running on my computer (I updated from
OS 9 to OS X and then changed from Office 2001 to Office X). Perhaps
they were interfering with the functioning of Office X? Anyway, Word
seems to be behaving itself now that I have re-installed it. Still not
sure what was causing the crashing in the first place though...but
thanks for the words of advice!

 

[Corentin Cras-Méneur]

Yes, plenty of add-ins. I think that I unloaded all of them, but that
didn't seem to have an affect.

Try deleting the ~/Library/Preferences/Microsoft/Carbon Registration
Database and relaunch Word then,


Corentin