Word v. X will not launch after upgrade to Panther

[John Ritland]

Word v. X will not launch after upgrade to Panther. Crashes every time
before it completes opening. Any known issues with Word v. X and
Panther?

 

[Beth Rosengard]

Hi John,

Try repairing permissions: Go to Macintosh HD/Applications/Utilities. Open
up Disk Utility. Select your hard disk, then click the First Aid tab.
Click the button to "Repair Disk Permissions".

If that doesn't work, you may need to uninstall/reinstall Office, unless
someone else has a better suggestion. Here's the procedure:

The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Now reinstall Office X using the installer on
the CD or do a Drag & Drop to the Applications folder. Also don't forget to
install any Value Pack items you need. When you've finished, you'll need to
download (<http://www.microsoft.com/mac/download/>) and install the Office X
10.1.2, 10.1.4 and 10.1.5 updaters.

For the most trouble-free installation, run Disk Utility First Aid to repair
permissions before each updater install and when you've completed them all.
To repair permissions go to Macintosh HD/Applications/Utilities; open up
Disk Utility; select your hard disk and click the First Aid tab and then the
button to "Repair Disk Permissions".

Before uninstalling Office, you might want to back up various files. See
here for backup suggestions: <http://www.entourage.mvps.org/backup.html>.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[John Ritland]

Thanks Beth. However, I've tried, and still same problem. Crashes
every time at startup of Word. I just have the Word app installed, not
the complete office package. Should this make a difference?

 

[Beth Rosengard]

Hi John,

I don't think having only Word installed should make a difference though I
could be wrong. However, there is another common cause for Word crashing on
launch. It has to do with font problems. Perhaps when you installed
Panther, you ended up with duplicate fonts? Anyway, it's worth checking
out. Here's the procedure for eliminating duplicate and corrupt fonts:
<http://support.microsoft.com/?kbid=313535>

Hope this helps.

Beth Rosengard
Mac MVP

 

[John Ritland]

Thanks Beth - I suspected it might be a font-related problem. Thanks
for the info on the fix. I'll give it a try. I really appreciate it.
- John