Word v.X With embeded Excel charts from Win Office 2000/XP crashes every time

[Al Alvarez]

I have a cross platform office. I am running diffrent versions of MS
Office, Including v.X, 2004 mac, Office 2000 and XP for PC. Whenever
my users get a file from the PC side with embded Excel charts it just
shuts down office. In 2004 it opens with no problem. i have re created
this with multiple files over diffrent machines and every time it is
the same. I have opened the file in 2004 and deleted the Excel data
resaved it but when opened in v.X it stil lcrashes. when i jsut copy
all the info minus the excel charts to a new doc it opens. Once i re
add any Excel data back comes the crashes.

System versions 10.2.8 / 10.3.4 / 10.3.5

Anyone else run into this?

 

[Benjamin Amsaleg]

I have a cross platform office. I am running diffrent versions of MS
Office, Including v.X, 2004 mac, Office 2000 and XP for PC. Whenever
my users get a file from the PC side with embded Excel charts it just
shuts down office. In 2004 it opens with no problem. i have re created
this with multiple files over diffrent machines and every time it is
the same. I have opened the file in 2004 and deleted the Excel data
resaved it but when opened in v.X it stil lcrashes. when i jsut copy
all the info minus the excel charts to a new doc it opens. Once i re
add any Excel data back comes the crashes.

System versions 10.2.8 / 10.3.4 / 10.3.5

Anyone else run into this?

Al,

It is very likely that you are running Norton Antivirus on your PC. NAV
touches excel files in a way that makes embedded XLS files crash Office vX.

This as been fixed in Office:Mac:2004. There is somewhere on the MS web site
some instruction to type in on your PC to disable the NAV function that
creates the problem. However note that :
- this will not fixe the already 'touched' xls files
- this will disable the NAV macros virus protection... Not a very good idea

The best solution : deploy Office:Mac 2004 everywhere

BAM

 

[Jim Gordon MVP]

Hi Al,

There are several updates of Excel v.X available. If you have not
installed any of the updates, then try installing the updates and see if
that fixes things.

If you have already installed the updates, try removing Office v.X (use
the uninstall program provided on the CD), then re-install without the
updates and see if that helps.

There are many possibilities going on, but if what you say is true for
every machine, then it's probably not a problem with preferences or a
bad system.

-Jim

 

[Al Alvarez]

Thanks Guys.

First off yes i have tried with all 4 updates to V.X. Clean installs
on clean systems. Changed fonts. Prefs. Seems like the Norton can be
the answer because after checking my records it seems that this
started happening after an install of NAV. i am going to try a NAV
free doc and see how that goes.

 

[Ramón G Castañeda]

Thanks Guys.

First off yes i have tried with all 4 updates to V.X. Clean installs
on clean systems. Changed fonts. Prefs. Seems like the Norton can be
the answer because after checking my records it seems that this
started happening after an install of NAV. i am going to try a NAV
free doc and see how that goes.

The culprit here is NAV (Norton Anti Virus) on the PC side. It does some
nasty stuff to Excel files when they are saved on the PC that will make the
files crash everytime in Office X.

Apparently Word 2004 has a workaround for this. Other than that, the Excel
file should be saved on the PC with NAV Auto Protect OFF, which IT folks are
not to keen on doing. A previously saved Excel file might have to be copied
and pasted into a brand new document with Norton OFF, then saved.

 

[Benjamin Amsaleg]

This issue was on my company Office:2004 deployement tests. It has also been
fixed in PowerPoint 2004... Not only for embedded xls in Word.

Go 2004 !


BAM