Word version office XP

[Louis]

Has anyone received this error before,

faulting application winword.exe, version 10.0.2627.0,
faulting module winword.exe, version 10.0.2627.0, fault
address 0x00031e73

Thanks in advance.

 

[Rob Schneider]

Sounds like maybe the normal.dot file is corrupted. Delete and then
restart Word.

Hope this is useful to you. Let us know.

rms

 

[Beth Melton]

Hi Louis,

It really depends on what you are doing when you encounter the error.
Are you opening? saving? printing?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Terry Liu [MSFT]]

Hi Louis,

Thank you for posting here!

Could you describe this issue in detail? When did you receive this error
message? e.g. Launching Word, Saving Word, or Printing Word?

Please provide us more information for analysis. Generally, some
incompatible printer driver can cause this issue, we usually uninstall
printer's driver to resolve the similar issues. In addition, I would like
to offer you following suggestions:

Start Word in Safe Mode to check the issue again.
Start Windows in Safe Mode to check the issue again.
Rebuild the Normal.dot to check the issue again.
Build a new user account to check the issue again.

For your reference: 826840 How to Troubleshoot Problems When You Start or
Work in Microsoft Office
http://support.microsoft.com/?id=826840

Hope this helps.

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

The user stated that the error occured when switching
between two open word documents. Yesterday I created a
new normal.dot file to see if this helps. I have not
heard from the user yet. It is a remote user. So
hopefully today I will have more feedback.

Thanks,

Louis

 

[Terry Liu [MSFT]]

Hi Louis,

If the issue persists, I would strongly recommend you disable plug-in and
perform a clean boot to check the issue again.

Hope it helps!

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Louis]

-----Original Message-----
Sounds like maybe the normal.dot file is corrupted. Delete and then
restart Word.

Hope this is useful to you. Let us know.

rms
I created a new normal.dot file and that seems to have

done the trick.

Thanks to all.

louis

 

[Terry Liu [MSFT]]

Hi Louis,

If you have any questions in the future, please feel free to post here!

Have a nice day!

Best regards,

Terry Liu
MCSE 2K MCSA MCDBA CCNA
Microsoft Online Support Engineer

Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.