WORD Weirdness: Top 2 Lines of Each Page Have Mind of Their Own

D

David Shaughnessy

I have tried all the suggestions graciously made in response to my
prior post, but my problem remains unresolved.

This is the problem: In Page View and Print Preview my document
behaaves strangely, though it is fine in Normal View. In Page/Print
View, the top two lines of each page highlight in BLACK when selected,
even though my chosen highlight color is YELLOW and the rest of the
text on each page highlights in YELLOW. More importantly, I cannot
format the top two lines, which have an unwelcome indentation that I
cannot get rid of.

I am using OS X 10.3.3 and the Word with the most recent updates.

Can anyone tell me what the problem is, or, even better, how to fix
it?

Thanks a lot.

David
 
D

Dayo Mitchell

Well, though I've heard of this problem before, have not remembered any
further details, so:
--does the doc print out okay (testing one page is fine)?
--does the problem occur if you change the margins so that different text is
on the top two lines?
If the answer to one or both is yes, it suggests that your printer driver is
wiggy or outdated, as I know Word uses the printer driver to create Print
Preview and believe it uses it for Page Layout as well. So check there
first--try changing printers, reselecting your printer, reinstalling your
printer drivers, checking the printer website for an updated driver, etc.

Otherwise:

See here to make sure you are fully updated:
http://www.mcgimpsey.com/macoffice/office/vxversions.html

Then check for general troubleshooting tips:
http://www.mcgimpsey.com/macoffice/word/troubleshooting.html

If you are posting back because nothing worked, be sure to explain what you
already tried--or let us know what *did* work.

This link has a bit more information if you get desperate, but is presented
in a less straightforward manner.
http://word.mvps.org/FAQs/WordMac/index.htm

DM

PS. It's preferable to always reply to the previous posts, and for these
ngs, not to change the subject line.
 
D

David Shaughnessy

DM,

Thanks for the advice. Before I begin following your instructions,
however, I wanted to mention one additional fact: It is only this one
document that has the problem -- my other Word files are OK. Does
this mean anything to your analysis?

Thanks, again.

David



Well, though I've heard of this problem before, have not remembered
any
further details, so:
--does the doc print out okay (testing one page is fine)?
--does the problem occur if you change the margins so that different
text is
on the top two lines?
If the answer to one or both is yes, it suggests that your printer
driver is
wiggy or outdated, as I know Word uses the printer driver to create
Print
Preview and believe it uses it for Page Layout as well. So check
there
first--try changing printers, reselecting your printer, reinstalling
your
printer drivers, checking the printer website for an updated driver,
etc.

Otherwise:

See here to make sure you are fully updated:
http://www.mcgimpsey.com/macoffice/office/vxversions.html

Then check for general troubleshooting tips:
http://www.mcgimpsey.com/macoffice/word/troubleshooting.html

If you are posting back because nothing worked, be sure to explain
what you
already tried--or let us know what *did* work.

This link has a bit more information if you get desperate, but is
presented
in a less straightforward manner.
http://word.mvps.org/FAQs/WordMac/index.htm

DM
 
D

Dayo Mitchell

Oh well, then, maybe the document is corrupt? But try the simple tests
anyhow.

The first way to check for a corrupt document is to
copy the entire thing, *excluding* the last paragraph mark, into a new
document. That last paragraph mark (click on ¶ on the standard toolbar to
show marks) holds a lot of information which can get corrupted, and copying
the text into a document with a fresh one keeps your formatting, but can fix
some glitches.

See this link for further info:

http://www.mvps.org/word/FAQs/AppErrors/CorruptDoc.htm

DM
 
D

Dayo Mitchell

PS. If the problem doesn't go away after the tests in the printer driver
suggestion, and you have determined that those two lines are really not
behaving properly, then scrutinize everything about those two lines. Go to
Format | Style with the cursor there to see what style they are in. Delete
that para (minus the last ¶), and paste special as unformatted text.
DM
 
B

Beth Rosengard

Hi David,

I can't remember what you've already tried but was one of the fixes testing
for a corrupt document? Here's the procedure: Turn on Show/Hide
formatting. Copy all of the document except the very last paragraph mark.
Paste into a fresh new document. Save the new doc and give it a different
name. Does that make a difference?

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>
 
C

Clive Huggan

David, and anyone else who is watching,

With the change in title of post etc, I haven't been able to follow as
thoroughly as usual, but given your mention that it's only the one document,
if Dayo's and Beth's advice doesn't solve the problem (and it probably will
-- they are experts), there is one final solution. I occasionally use it
when I have a corruption problem in a single document and I'm not convinced
that other problems exist which will show themselves later, when the
document has become longer and more complex and the schedule is *really*
time-critical. (I work cross-platform with people who are delightful
colleagues but "scorched earth" practitioners when it comes to formatting).

This technique involves transferring all the text, but not the
corruption-containing paragraph marks, to a pristine blank document, by
either of two methods.

A. MOVE THE TEXT OVER W/O PARA MARKS
I open a new blank document, set the style of a paragraph mark to the style
I use for body text, and keep the Return key down until, say, 50 paragraph
marks result; then I return to the top.

I display the discrepant document by its side.

I hold down the Command [Apple] key and click in paragraph 1 (it may be a
heading or whatever). The Command key ensures that one whole sentence is
selected. If there is another sentence, I drag to it with the Command key
down. Then I drag the sentence(s) in the paragraph -- i.e., without the
paragraph mark -- to the first paragraph mark in the new blank document.

The rest is boring, but I remember doing a 200-page document in half an
hour; the document's importance justified the time. That included setting up
new tables, where corruption also occurs.

ALTERNATIVE TO ABOVE
There is a quicker alternative that I use when I don't need *total,
absolute* assurance of freedom from corruption: select all the document
(Command-a) -> key Shift-[left arrow] to de-select the last paragraph mark
(which as Dayo and Beth have said is the most likely source of corruption)
-> Command-c to copy -> open new blank document and click in a blank
paragraph having the style you use for body text -> Edit menu (maybe not on
your version??? -- I'm not yet in Word X) -> Paste Special -> Unformatted
text -> OK. This will paste all the document's text in the style you use for
body text.

B. APPLY STYLES
With the corrupt document still displayed (or hard copy, depending on the
document), apply styles. Apply Heading 1 via keystroke or menu or button
just once, then via Option-Return all the other times. After all instances
of Heading 1 are applied, repeat for other styles in turn. Sounds boring (it
is) and time-consuming (probably isn't much -- I reckon I could do a
30-to-50-pager in the time it took me to type this), but it WORKS!!

One way or another, we can be sure you'll get rid of the problem -- but use
the above techniques in preference to Dayo and Beth's suggestion only if you
*must* have an absolute guarantee of freedom from corruption for an
important document and the extra time is therefore justified. The technique
they have given you will probably be enough for you to use.

Post back and let us know how you went!


Clive Huggan
Canberra, Australia
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============================================================



Hi David,

I can't remember what you've already tried but was one of the fixes testing
for a corrupt document? Here's the procedure: Turn on Show/Hide
formatting. Copy all of the document except the very last paragraph mark.
Paste into a fresh new document. Save the new doc and give it a different
name. Does that make a difference?

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>
 
D

David Shaughnessy

Thanks to everyone who offered help and advice. Unfortunately, I had
a tight deadline and had to seek professional help (don't ask). I
also bought Office X for Dummies, as I am obviously in its target
market.

Thanks again.

David
 

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