Word will no longer open. At all. PLEASE HELPLAW STUDENT IN FINALS!!!!!!!

[novachecks]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel I'll paste the error log belong. I was working on a document (which curiously crashes Open Office now when I try to open it, but OO will open all other docs), Word crashed, and I was having some trouble with my scanner app. at the same time. Now Word crashes on launch every time, whether I open from Applications or double-click on a document (I've tried many). Please email me directly if you can help at (e-mail address removed). I'm desperate -- I've added so much to the dictionary/auto-correct PLUS I need to use Word to physically TAKE MY TESTS!!!! Thanks in advance... Kristen

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-12-05 08:07:27 -0600
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.2.0.090605
Crashed Module Offset: 0x004481b5
Blame Module Name: Microsoft Word
Blame Module Version: 12.2.0.090605
Blame Module Offset: 0x004481b5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x004491b5 in _wdCommandDispatch + 0x00124F81 (Microsoft Word + 0x004481b5)
# 2 0x00449aaf in _wdCommandDispatch + 0x0012587B (Microsoft Word + 0x00448aaf)
# 3 0x00449af6 in _wdCommandDispatch + 0x001258C2 (Microsoft Word + 0x00448af6)
# 4 0x009a52cf in _wdGetApplicationObject + 0x00266BC9 (Microsoft Word + 0x009a42cf)
# 5 0x009b07be in _wdGetApplicationObject + 0x002720B8 (Microsoft Word + 0x009af7be)
# 6 0x009b304b in _wdGetApplicationObject + 0x00274945 (Microsoft Word + 0x009b204b)
# 7 0x009b50ba in _wdGetApplicationObject + 0x002769B4 (Microsoft Word + 0x009b40ba)
# 8 0x00404a47 in _wdCommandDispatch + 0x000E0813 (Microsoft Word + 0x00403a47)
# 9 0x006358e1 in _wdCommandDispatch + 0x003116AD (Microsoft Word + 0x006348e1)
# 10 0x0071b8e1 in _wdCommandDispatch + 0x003F76AD (Microsoft Word + 0x0071a8e1)
# 11 0x0071bd0f in _wdCommandDispatch + 0x003F7ADB (Microsoft Word + 0x0071ad0f)
# 12 0x007209fc in _wdCommandDispatch + 0x003FC7C8 (Microsoft Word + 0x0071f9fc)
# 13 0x00720a19 in _wdCommandDispatch + 0x003FC7E5 (Microsoft Word + 0x0071fa19)
# 14 0x006fb9ad in _wdCommandDispatch + 0x003D7779 (Microsoft Word + 0x006fa9ad)
# 15 0x00704f62 in _wdCommandDispatch + 0x003E0D2E (Microsoft Word + 0x00703f62)
# 16 0x0026a02f in __mh_execute_header + 0x0026902F (Microsoft Word + 0x0026902f)
# 17 0x00196b06 in __mh_execute_header + 0x00195B06 (Microsoft Word + 0x00195b06)
# 18 0x001939f9 in __mh_execute_header + 0x001929F9 (Microsoft Word + 0x001929f9)
# 19 0x0210bda2 in CNamespaceManager::Initialize(int) + 0x000024AE (MicrosoftOffice + 0x002f3da2)
# 20 0x0210ad04 in CNamespaceManager::Initialize(int) + 0x00001410 (MicrosoftOffice + 0x002f2d04)
# 21 0x01bbbaeb in (MSXML + 0x00086aeb)
# 22 0x01bbba2b in (MSXML + 0x00086a2b)
# 23 0x01bbcf36 in (MSXML + 0x00087f36)
# 24 0x01bbcfb9 in (MSXML + 0x00087fb9)
# 25 0x01bbd512 in (MSXML + 0x00088512)
# 26 0x01ba6109 in (MSXML + 0x00071109)
# 27 0x0210888e in CNamespaceManager::~CNamespaceManager() + 0x000007EA (MicrosoftOffice + 0x002f088e)
# 28 0x0210bbe2 in CNamespaceManager::Initialize(int) + 0x000022EE (MicrosoftOffice + 0x002f3be2)
# 29 0x001fc959 in __mh_execute_header + 0x001FB959 (Microsoft Word + 0x001fb959)
# 30 0x001fd4ca in __mh_execute_header + 0x001FC4CA (Microsoft Word + 0x001fc4ca)
# 31 0x00190051 in __mh_execute_header + 0x0018F051 (Microsoft Word + 0x0018f051)
# 32 0x001fe239 in __mh_execute_header + 0x001FD239 (Microsoft Word + 0x001fd239)
# 33 0x001feb6e in __mh_execute_header + 0x001FDB6E (Microsoft Word + 0x001fdb6e)
# 34 0x001ff12c in __mh_execute_header + 0x001FE12C (Microsoft Word + 0x001fe12c)
# 35 0x005db056 in _wdCommandDispatch + 0x002B6E22 (Microsoft Word + 0x005da056)
# 36 0x00b9acdb in _wdGetApplicationObject + 0x0045C5D5 (Microsoft Word + 0x

 

[John McGhie]

Hi Kristen:

If you would like a personal reply by email, I charge $90 an hour for those,
with a minimum payment of $500 to get you started

We don't do personal replies by email in here, the idea is that we can all
learn from each other by discussing problems on the public forum.

It sounds to me as though Word has broken its preferences and you need to
rebuild them. Use this procedure:

Whatever it is, if it's caused by Office, this should fix it.

1) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

2) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/~/Library/Application Support/Microsoft/Office/User Templates/

3) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

4) User/Library/Preferences/com.Microsoft.Word.plist

5) User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

6) Then Repair Permissions with Disk Utility.

7) Then re-install or reapply the 12.2.0 and 12.2.3 updates, in that order.

8) Repair permissions again, and it should work.

Be thorough with this, if you leave any of the old files behind Word 2008
will find them and won't replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.

Cheers

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
I'll paste the error log belong. I was working on a document (which curiously
crashes Open Office now when I try to open it, but OO will open all other
docs), Word crashed, and I was having some trouble with my scanner app. at the
same time. Now Word crashes on launch every time, whether I open from
Applications or double-click on a document (I've tried many). Please email me
directly if you can help at (e-mail address removed). I'm desperate -- I've added
so much to the dictionary/auto-correct PLUS I need to use Word to physically
TAKE MY TESTS!!!! Thanks in advance... Kristen

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-12-05 08:07:27 -0600
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.2.0.090605
Crashed Module Offset: 0x004481b5
Blame Module Name: Microsoft Word
Blame Module Version: 12.2.0.090605
Blame Module Offset: 0x004481b5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x004491b5 in _wdCommandDispatch + 0x00124F81 (Microsoft Word +
0x004481b5)
# 2 0x00449aaf in _wdCommandDispatch + 0x0012587B (Microsoft Word +
0x00448aaf)
# 3 0x00449af6 in _wdCommandDispatch + 0x001258C2 (Microsoft Word +
0x00448af6)
# 4 0x009a52cf in _wdGetApplicationObject + 0x00266BC9 (Microsoft Word +
0x009a42cf)
# 5 0x009b07be in _wdGetApplicationObject + 0x002720B8 (Microsoft Word +
0x009af7be)
# 6 0x009b304b in _wdGetApplicationObject + 0x00274945 (Microsoft Word +
0x009b204b)
# 7 0x009b50ba in _wdGetApplicationObject + 0x002769B4 (Microsoft Word +
0x009b40ba)
# 8 0x00404a47 in _wdCommandDispatch + 0x000E0813 (Microsoft Word +
0x00403a47)
# 9 0x006358e1 in _wdCommandDispatch + 0x003116AD (Microsoft Word +
0x006348e1)
# 10 0x0071b8e1 in _wdCommandDispatch + 0x003F76AD (Microsoft Word +
0x0071a8e1)
# 11 0x0071bd0f in _wdCommandDispatch + 0x003F7ADB (Microsoft Word +
0x0071ad0f)
# 12 0x007209fc in _wdCommandDispatch + 0x003FC7C8 (Microsoft Word +
0x0071f9fc)
# 13 0x00720a19 in _wdCommandDispatch + 0x003FC7E5 (Microsoft Word +
0x0071fa19)
# 14 0x006fb9ad in _wdCommandDispatch + 0x003D7779 (Microsoft Word +
0x006fa9ad)
# 15 0x00704f62 in _wdCommandDispatch + 0x003E0D2E (Microsoft Word +
0x00703f62)
# 16 0x0026a02f in __mh_execute_header + 0x0026902F (Microsoft Word +
0x0026902f)
# 17 0x00196b06 in __mh_execute_header + 0x00195B06 (Microsoft Word +
0x00195b06)
# 18 0x001939f9 in __mh_execute_header + 0x001929F9 (Microsoft Word +
0x001929f9)
# 19 0x0210bda2 in CNamespaceManager::Initialize(int) + 0x000024AE
(MicrosoftOffice + 0x002f3da2)
# 20 0x0210ad04 in CNamespaceManager::Initialize(int) + 0x00001410
(MicrosoftOffice + 0x002f2d04)
# 21 0x01bbbaeb in (MSXML + 0x00086aeb)
# 22 0x01bbba2b in (MSXML + 0x00086a2b)
# 23 0x01bbcf36 in (MSXML + 0x00087f36)
# 24 0x01bbcfb9 in (MSXML + 0x00087fb9)
# 25 0x01bbd512 in (MSXML + 0x00088512)
# 26 0x01ba6109 in (MSXML + 0x00071109)
# 27 0x0210888e in CNamespaceManager::~CNamespaceManager() + 0x000007EA
(MicrosoftOffice + 0x002f088e)
# 28 0x0210bbe2 in CNamespaceManager::Initialize(int) + 0x000022EE
(MicrosoftOffice + 0x002f3be2)
# 29 0x001fc959 in __mh_execute_header + 0x001FB959 (Microsoft Word +
0x001fb959)
# 30 0x001fd4ca in __mh_execute_header + 0x001FC4CA (Microsoft Word +
0x001fc4ca)
# 31 0x00190051 in __mh_execute_header + 0x0018F051 (Microsoft Word +
0x0018f051)
# 32 0x001fe239 in __mh_execute_header + 0x001FD239 (Microsoft Word +
0x001fd239)
# 33 0x001feb6e in __mh_execute_header + 0x001FDB6E (Microsoft Word +
0x001fdb6e)
# 34 0x001ff12c in __mh_execute_header + 0x001FE12C (Microsoft Word +
0x001fe12c)
# 35 0x005db056 in _wdCommandDispatch + 0x002B6E22 (Microsoft Word +
0x005da056)
# 36 0x00b9acdb in _wdGetApplicationObject + 0x0045C5D5 (Microsoft Word + 0x

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[CyberTaz]

Hi John;

[snip]

7) Then re-install or reapply the 12.2.0 and 12.2.3 updates, in that order.

[snip]

That's part of the problem -- the error log show the install as being only
at 12.2.0 -- apparently the more recent updates have not been applied. It
also raises the question of whether OS X is at 10.6.2

Regards |:>)
Bob Jones
[MVP] Office:Mac