Word will not ask for a save when I close it

[king123]

I am running MS Word 2003 11.5604

Here is the error I am having and how to recreate the error..
1. Create a new document in MS word
2. Type anything in "test test"
3. Close word

It will not prompt for me to save at all. I've done extensive research on
this and have not been able to come up with anything. I've read up quite a
bit on modifying normal.dot but it did not seem to do the trick and that to
me seemed more so user specific where this is a computer wide issue.

Any input would be greatly appreciated.

 

[Graham Mayor]

Do you happen to have an early version of Acrobat 7's add-in for Office
installed? If so update it.
Otherwise work through the troubleshooting tips at
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

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Graham Mayor - Word MVP


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[king123]

I do want to note that word is not actually "crashing" per say. It is more
of an issue that it is not doing something that it is supposed to do.

In terms of the Acrobat add-in for Office I don't see anything. I checked
in add/remove programs and nothing was listed there. The only items I saw
for Adobe were..

Adobe Acrobat 5.0
Adobe Download manager
Adobe Flash Player 10 ActiveX
Adobe Photoshop Album 2.0 Starter Edition
Adobe Reader 7.0
Adobe Shockwave player

Should I be upgrading to the most recent versions of Adobe? I don't see
anything in there that has anything to do with a specifi Add-in for Office.

 

[Graham Mayor]

Don't confuse the URL filename of a web page with its content. The links
list the initial problem solving steps that should be undertaken.

If you have the add-in for Acrobat 5 installed, it will have put Acrobat
icons on the Word toolbar and will be listed in Tools > Templates and
Add-ins. The add-in takes the form of a template - see
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm for background.
The latest update for Acrobat 5 is at
http://www.adobe.com/support/downloads/detail.jsp?ftpID=1309.

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Graham Mayor - Word MVP


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[king123]

THIS TOPIC HAS BEEN SOLVED!!!

It turns out to be an issue with an application called Gold mine and the
built in GM link file that is associated with it.

Here is how it was fixed...

- Look for the templates that MS Word is using: template.dot, GMLINK.dot
See Tools/Templates and Add-ins…
- On Templates tab, it had more than 1 GMLINK.dot file selected.
- Get path of them (C:\Program Files\Microsoft Office\OFFICE11\STARTUP).
- Remove the unneeded .dot files, leave only GMLINK.dot

Restart Word and you are good to go =)

 

[Graham Mayor]

That eventuality was covered in my original post to this thread

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Graham Mayor - Word MVP


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