Word will not open for a single user.

[LawfulGoodGoldDragon]

Word will not open for just 1 user. It will if other users log in. It is a
Windows 2000 machine using Office 2000. When the problem user is logged in,
word will not open. Nothing happens but a brief hourglass. When another
user logs in, word opens normally and functions normally.

I've gone through this several times before with multiple users at work.
The solution our IT has is to delete the user from the computer. But that's
much more strenuous a step than they realize, as you have to move every
document over, favorites, settings and what not to the "new" user.

Is there a way to fix this? I've moved around in the registry before, so if
it includes regedit, I'm not afraid of going in there and I always export the
registry before I touch anything.

 

[TF]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[LawfulGoodGoldDragon]

I went there first and nothing in the faq solved the problem (neither was the
problem described in it). It simply doesn't open for this user.
Reinstalling office does not fix the issue . . . therefore I think it is a
windows issue.

 

[TF]

Either the user's profile is damaged (not that likely) or the user's
normal.dot is damaged (highly likely) or the users registry settings for
Word are damaged (possible). Follow the FAQ and it should find the problem.

Terry

 

[Spookytooth]

Either the user's profile is damaged (not that likely) or the user's

normal.dot is damaged (highly likely) or the users registry settings for
Word are damaged (possible). Follow the FAQ and it should find the
problem.

I know it's picky but as we are in a word processing forum...

You can only use either/or when there are two possibilities, not more.
Either/or/or does not exist in (British) English.

 

[TF]

Absolutely correct - but at least it wasn't ambiguous!

terry