Word will not save to network for specific computer

[Jim Wood]

I have encountered a problem with MS Word 2000 on a specific computer. It
is running Windows 98 second edition. The server is running Windows NT 4.0
with SP6 installed.

This computer has had several problems in the last two weeks. They have all
reported "invalid page fault in module MSo9.dll.

I have removed and reinstalled MS Office. I have tried repair all to no
avail.

It would not open documents from the server but would work from the hard
drive. Deleted the Data key from the Registry. and that took care of that.

Then it had a problem with would only open in "read mode" the operator had
the file locked for editing. Deleted all temp files (*.tmp, ~tmp.do?, etc)
and that stopped that problem.

When you ask to save, it thinks a while then returns with "invalid page
fault". WinWord does not close completely. Have to use Control Alt Delete
and end task.

All other programs in MS Office work great. Excel Publisher, Outlook, etc.
The operator can go to any other computer and use her profile and work under
normal conditions.

I am suspecting something in the Registry is out of sync regarding maybe
security with the network?

Anyone have any suggestions.

(e-mail address removed)

 

[Beth Melton]

Hi Jim,

Precisely when does the error occur? Are you using Save or Save As? If
Save As does the dialog box display? Does the error occur on saving
the document or routing to the network drive?

Additionally, what patches do you have installed for Word?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Jim Wood]

It occurs when you do either a Save or Save As.

I do not know if it is during the routing to the server that it fails.
There does not seem to be any indication except the pause. Excel, Publisher
Access Outlook Powerpoint all work very well on the computer and all work is
saved to the server without a problem.

At this time I do not have SP1 for Office installed. I did install it
during some previous problems described but it did not help at that time. I
then removed Office and reinstalled and did not update.

 

[Beth Melton]

Hi Jim,

If you can pinpoint precisely when the error occurs that would help.
For example does it occur when clicking the "Look in" drop down?
Opening a specific folder/drive? Or does it occur when the Save button
is clicked?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Jim Wood]

It occurs when you click the save button.
It is not document or Folder specific.
It is specific for a network drive.
It is specific for Word documents only.