WORD won;t save when Outlook is open

[jm7]

I am using Word XP (2002) - if I have Outlook open as well - if I try to
save a document - Word just shuts down without saving. If I reopen WORD
then the second time around I can save the document.

If I don't have Outlook open then this problem goes away.
I have noted that the problem occurs if Outlook uses the MS Word format for
mail format.

Thanks,

 

[Terry Farrell]

Try searching for email.dot and renaming it as email.bad. Does that resolve
the problem?

 

[jm7]

OK will look for it on the computer that this problem is on - hope it does
the trick - and let you know.

 

[jm7]

Yes I found email.dot and renamed it to EMAIL.bad - but that did not fix it.

It really is a weird problem.

But the really strange thing is after WORD shuts down after the first save
attempt. The next time i open and try to do a save it works.

If i close and reopen outlook the problem starts all over again.

Does it have anything to do with the NORMAL.dot file?

thanks in advance

 

[Terry Farrell]

Are you using Norton AV?

 

[jm7]

No - I don't have Norton AV. Nor any other AV packages.

I am thinking of doing a REPAIR of the OFFICE package. Maybe that will tidy
things up.