word won't launch

[Rowland]

Mac Ti PowerBook 1GHz, 1GB RAM, OS X 10.4.10

Just installed Office 2008 home & student edition.

Excel launched OK after installation but Word will not launch. This is not a good start! Both I and the salesman checked that my machine was suitable to run Office 2008 before purchase.

I have sent the crash report - anyone know if there is ever any feedback from that sort of thing?

Where do I go next to get Word 2008 running on my machine?

regards

Rowlland

 

[CyberTaz]

Hi Rowlland -

You'll need to give more info - it could be any of several reasons.

Did you have a previous version installed? If so, did you run Remove Office?
Was this an upgrade to 2008 or a complete install?
Are you attempting to launch from the Dock or the application icon?
What specifically happens when you attempt to launch Word?
Did you repair permissions & restart after installation?
Do you have any other apps running when you attempt to launch Word? (1 MB
sounds like a lot but any more it really isn't)

In the meantime you might also consider applying Apple's 10.4.11 Combo
Update to see if that makes any difference (even though 2008 should run on
10.4.9 or later).

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Daiya Mitchell]

You might try the suggestions here:
http://word.mvps.org/mac/word2008Issues.html#LaunchCrash

 

[John McGhie]

Hi Rowland:

Thanks for adding your name: much nicer to be talking to a real person! I
think you might have had a previous version of Office on that computer?

OK, when you installed Word 2008, it imported some settings from Word 2004,
and I wish it hadn't, because that's what is causing this problem.

Please:

1) Quit all Microsoft applications.

2) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
~/User/Library/Application Support/Microsoft/Office/User Templates/

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

User/Library/Preferences/com.Microsoft.Word.plist

User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

5) Now re-start Word 2008 and it should be OK.

Be thorough with this, if you leave any of these files behind Word 2008 will
find them and won't replace them. Do it right and Word will construct a
new, clean, set of preferences and everything should now work.

Note: That machine is right at the bottom end of our suggestions for Office
2008. Ignore what's written on the box: the "Minimum" specification is
sufficient to "start" one Office application if you have nothing else
running. But for daily use, you need 2GB of RAM. RAM is more important
than the processor: Office is not particularly processor-hungry.

No, you will never get any feedback from a Microsoft crash report from the
Mac (you do on Windows). But unless you send them in, the issues will never
be seen, and so will never be fixed! So always send them in

Hope this helps

Mac Ti PowerBook 1GHz, 1GB RAM, OS X 10.4.10

Just installed Office 2008 home & student edition.

Excel launched OK after installation but Word will not launch. This is not a
good start! Both I and the salesman checked that my machine was suitable to
run Office 2008 before purchase.

I have sent the crash report - anyone know if there is ever any feedback from
that sort of thing?

Where do I go next to get Word 2008 running on my machine?

regards

Rowlland

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50

 

[Rowland]

Daiya Mitchell solved the problem with the reference to:

<http://word.mvps.org/mac/word2008Issues.html#LaunchCrash>

I did look for some such announcement on the "known issues" page but could find nothing relevant - maybe it could be added there.

Thanks for all the responses.

Incidentally, when I tried to reply to e-mails sent direct to me, I got bounces with the message:

"A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

(e-mail address removed)
retry time not reached for any host after a long failure period"

Not sure what's wrong there, but maybe the intended recipients need to check that their "reply-to" header is valid.

regards

Rowland

 

[John McGhie]

Hi Rowland:

They are working on the website at the moment, hunting down the issues and
fixing them.

The website you are looking at is not actually where the action is taking
place ‹ it's just a "window" into the bun-fight. The real action is out
here on the public Usenet.

Usenet newsgroups are the application that actually started the Internet,
long before the world-wide web or even email got invented. They're so old
that modern users have never heard of them. But that's where WE are

The website is supposed to send you an email when you get an answer to your
post. It is not supposed to allow you to reply to that email. Of course,
it can't prevent you attempting to do so, but it should be dropping your
reply into the Dead Letter Office.

The reason is that if they allowed two-way email, the people trying to
extend the size of body parts half our audience doesn't even have, would
take over the forum in a New York Minute

Sorry about that: we'll get the machine to send you a polite "Sorry, you
can't reply by email".

Stick with it: It's a hell of a lot better than it ever has been before, and
it's getting even better very rapidly

You can join us on Usenet if you like. You have Entourage, and it does a
fine job with newsgroups (that's all I am using...).

Have a look at Beth's article here: particularly the bit about setting up
Entourage... http://word.mvps.org/Mac/AccessNewsgroups.html

Come on in: the water's fine

Cheers

Daiya Mitchell solved the problem with the reference to:

<http://word.mvps.org/mac/word2008Issues.html#LaunchCrash>

I did look for some such announcement on the "known issues" page but could
find nothing relevant - maybe it could be added there.

Thanks for all the responses.

Incidentally, when I tried to reply to e-mails sent direct to me, I got
bounces with the message:

"A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

(e-mail address removed)
retry time not reached for any host after a long failure period"

Not sure what's wrong there, but maybe the intended recipients need to check
that their "reply-to" header is valid.

regards

Rowland

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50