Word won't open doc files

[Lynn Goldman]

When I try to open my document files with Word 2002 (on a
machine running Windows 2000 pro) I get a message "The
file xxxx is not available". This symptom began after the
following series of events:
1. Installed "corporate 8 norton antivirus" over
antivirus 2002. (I know, completely preventable!)
2. While doing a complex series of edits on multiple
documents my computer shut down (due to a 1 second power
outage in a windstorm) (OK, another lesson learned)

When the computer restarted it autorecover didn't work
(the files were listed in the window pane but were not
accessible.) I was able to find the autorecover files,
open them with wordpad, save them to disk, and then
transfer them to another computer. Also, I have
uninstalled BOTH versions of NAV (automatically and
manually using a tool that symantec has on its webpage).
I am an adminstrator on this computer and I have checked
permissions and all of that seems to be in order.

Any suggestions (short of reformatting the computer and
starting all over)?

Lynn

 

[Guest]

Just FYI, this problem was resolved as follows: In the
Microsoft Knowledge Base article 329820 a similar problem
is described; the suggestion to edit the registry (Method
3) worked even though I have a later version of norton
antivirus on my computer (and had uninstalled it but the
registry entry was left behind). Once I removed the
offending registry entry I was able to reinstall antivirus
and everything is working fine.