Word won't quit

[FitzRea]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Just installed Office 2008 for Mac, ran software update and installed version 12.2.3 -- Running OSX 10.6.2 on a MacBook Pro.
Word opens and seems to be working well, but when asked to Quit it gives an error message -- "A file error has occurred. Check your network connections or make sure the disk is properly inserted and not defective. (Normal.dotm)" -- When I click OK, I get a chance to report the problem. Then as long as I uncheck the option to recover my work and restart, it will quit.

 

[John McGhie]

Your Normal.dotm template is read-only to your User ID. Check the
permissions for the folder containing Normal.dotm.

For Word to run properly, your User ID needs Full Permissions (Read, Write,
Execute, Remove) for Normal.dotm.

Also check that NO other user can get to YOUR copy of Normal.dotm. Normal
must never be shared, otherwise the first user to log in in the morning
locks the file, and the other users live in crash-city all day because Word
can' save it.

Normal.dotm is a user-specific scratch-pad, it must be local, Read/Write,
and Exclusive. Or you get these outbursts of entertainment.

Check that there are no files named "Normal.dotm" or "Normal" (without an
extension) visible on the network: if there are, and Word thinks they belong
to it, it will lock them and cause this.

Cheers

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
Just installed Office 2008 for Mac, ran software update and installed version
12.2.3 -- Running OSX 10.6.2 on a MacBook Pro.
Word opens and seems to be working well, but when asked to Quit it gives an
error message -- "A file error has occurred. Check your network connections or
make sure the disk is properly inserted and not defective. (Normal.dotm)" --
When I click OK, I get a chance to report the problem. Then as long as I
uncheck the option to recover my work and restart, it will quit.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[FitzRea]

What if I have no Normal.dotm file? I can't find one. (I have Office 2004 installed, which I have used for 4 years. It has a Normal -- but there is no file Normal.dotm anywhere). Should I reinstall from the CD you think?

 

[John McGhie]

Should have told me that

Same thing: your copy of "Normal" template is read-only...

Cheers

What if I have no Normal.dotm file? I can't find one. (I have Office 2004
installed, which I have used for 4 years. It has a Normal -- but there is no
file Normal.dotm anywhere). Should I reinstall from the CD you think?

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]