Word won't start ("File Not Found") error

[Tomas Vera]

Hello All,

On our company intranet, we have several pages which list Word
documents available for downloading. When the user clicks the link, a
"Open, Save, Cancel" dialog appears.

For most users, they simply select "Open" and the DOC file opens in
Word as expected.

But for one user, the process doesn't work.

When she clicks the "Open" button, she gets a "File Not Found" dialog
and Word hangs on startup.

If she "Saves" the document to her disk, she can open the file as
expected.

In addition, if Word is already open when the visits the web page, the
document opens as expected.

I'm barely a Word user, so I don't have any ideas on how to
troubleshoot this. Anyhelp is appreciated!

-tomas vera

 

[Chris Mahoney]

Does Word start to load (do you see the splash screen)? Are you able to
tell whether the error message is coming from Word or the Web browser?

Chris

 

[Tomas Vera]

This is a word error.
After the dialogs from the browser, Word starts loading, then stops,
with the "File not found" dialog.

The file referenced is a "temp" file. But when I look in the Temp
folder, the file exists.

The odd part, is that as long as Word is currrently open, the
downloads work as expected.

That's why I suspect that word is unable to find a required DLL on
startup. The files being downloaded are RTF files saved as DOCs. So I
wonder if that requires a non-standard DLL.

Any insights are much appreciated.

-tomas