Word wrapping bug in HTML messages in Entourage 2008.

[ldoogy]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I'm seeing a weird word-wrapping problem in Entourage 2008 in certain HTML messages. Basically, it looks like Entourage is wrapping the words on the left side instead of on the right, and they are not being wrapped properly -- they are being broken on a single letter basis. It's a bit tough to explain, but I'll try to demonstrate:

The following line: "To the best of my knowledge", might turn into the following, depending on window size:
To
th
e
best of my knowledge

Strange huh? Now if I resize the window, the left hand side of the text remains weird, but Entourage seems to always keep one word strangely broken (usually one or two letters per line). It's like the word-wrap algorithm is running on the left side of the text instead of on the right, and is breaking words in the middle instead of keeping them whole.

I still have not been able to identify the unique aspect of the messages that cause this, but they are definitely all HTML messages. Screenshots upon request...

Any ideas out there??

Thanks,
-- ldoogy.

 

[Diane Ross]

The following line: "To the best of my knowledge", might turn into the
following, depending on window size:
To
th
e
best of my knowledge

Hmmmm, I seem to remember this from the beta. Do you have an upgrade copy of
Office 2008 installed?

 

[ldoogy]

Nope, I never even had the beta. And the currently installed version is 12.1.3.

Am I the only one experiencing this?
-- ldoogy.

 

[Diane Ross]

Nope, I never even had the beta. And the currently installed version is
12.1.3.

Am I the only one experiencing this?

You are the only one reporting this. Let's do a couple of tests.

1) Create a new Identity in Entourage and test there. If it works in the new
Identity then rebuild your database. If it does not work....
2) Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Entourage in a
new blank Identity.
3) If that works, the problem is in your User's folder. If not, it's a
system wide problem.

Troubleshooting Your User Account for a Problem
<http://www.entourage.mvps.org/troubleshoot/test_user.html>

For system wide problems:

You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Combo updaters will install on the same version as
they¹re applying‹no need to roll back or do a clean install.

Leopard:

Mac OS X 10.5.5 Combo Update
(For both PowerPC- and Intel-based Macs )
<http://www.apple.com/support/downloads/macosx1055comboupdate.html>

 

[Alex Waite]

We have a few users at my workplace who are also having this problem. We did not use the beta and all are fully patched (12.1.4). My best guess is that Entourage has some HTML rendering issues. When I convert the message to plain text, all of the line wrapping issues go away and the text appears as intended; however, if I switch back to HTML, then the problems reappear. If I send the e-mail, I can still see the problems in Entourage, but if I switch to Outlook, it displays just fine. Changing the Character Set (UTF-8, etc) of the message does not seem to have any impact.

Thoughts?

---Alex