Word X 10.1.5 crashing on print

[WilliamGallagher]

Does anyone have this problem, please?

As soon as I choose Print in Word, from any document, it crashes
immediately. Now, the other day I installed FaxSTF and when I removed
that from my login items, Word worked fine.

For two days.

Now it's crashing again and I can't see what it could be conflicting
with.

I suspect I'll have to reinstall it all but before I slog through that
and all the updates, does anyone have an idea what could be wrong,
please?

William

 

[Beth Rosengard]

Hi William,

Wish I knew what the conflict is, but I don't. The only reason I chimed in
here is to remind you that if you choose to do the reinstall, make sure you
first do a proper uninstall. Here's the procedure:

The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Now reinstall Office X using the installer on
the CD or do a Drag & Drop to the Applications folder. Also don't forget to
install any Value Pack items you need. When you've finished, you'll need to
download (<http://www.microsoft.com/mac/download/>) and install the Office X
10.1.2, 10.1.4 and 10.1.5 updaters.

For the most trouble-free installation, run Disk Utility First Aid to repair
permissions before each updater install and when you've completed them all.
To repair permissions go to Macintosh HD/Applications/Utilities; open up
Disk Utility; select your hard disk and click the First Aid tab and then the
button to "Repair Disk Permissions".

Before uninstalling Office, you might want to back up various files. See
here for backup suggestions: <http://www.entourage.mvps.org/backup.html>.

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>