Word X - Contacts Toolbar Not Working Properly

[Simon Simpson]

Word X, Mac OS10.4.8, Word Update 10.1.8.

I can use the Contacts Toolbar to get a name from my Entourage Address
Book and it will appear in my document when I click on it, but when I
use the 'Include Address' button - although the address appears
when clicking on the button - it will not appear in the document;
neither will the telephone numbers nor email addresses.

I have tried allowing Word to create a fresh 'Normal' document, and
replacing the various preferences files. I have tried rebuilding the
Entourage database. Also I have repaired the Privileges and
Pre-binding. All to no avail. Word is resolute in not allowing me to
"include" an address in my document. BTW, using the 'Address
Book' button, finding the address and 'inserting' it into my
document, works fine. (puzzled frown).

Anyone got any ideas ?

Maybe, some kind and knowledgeable person will be able to help me.
Thanks.

 

[Simon Simpson]

Hi Beth.

Many thanks for your reply.

I have followed your instructions exactly.
Despite repeated attempts I still have the same problem.

The point at which the process fails is when I click on the "Include
Address" button (similalry on "Include Phone" and "Include
E-mail"). Although the address / telephone-number / email-address
all appear when hovering the cursor over the button, clicking on the
button does not insert the relevant information in the document. The
name is, and has been, correctly inserted in the document.

You should also note that I have successfully used this feature in Word
for over 4 years. Occasionally the relationship between Word and the
Entourage 'contacts' database becomes corrupted but can be repaired
by rebuilding the Entourage databases, repairing the system privileges,
and/or forcing Word to create a new 'Normal' template. All of
these I have done, but without success - this time.

I would appreciate any ideas you have ?!

 

[Simon Simpson]

Dear Beth,

I do not have any preferences "com.microsoft.Word.prefs.plist".

Reason: I have version X of Word, updated with the 10.1.8 Update
(latest). I am running Mac OS 10.4.7 (Tiger).

It may be that this behaviour started after updating with the 10.1.8
Update.
Using my copy of Word (10.1.6) on a backup volume running Mac OS 10.3.9
I can select the address et al without problem.

Very odd.

Any suggestions ?

My good wishes.
Simon

 

[Simon Simpson]

Dear Beth,

No need to apologise !

Sadly, removing the preferences did not work either. Word is still
resolutely refusing to insert the addresses et al.

If you could escalate this, I'd be most grateful.

Many thanks and my good wishes,
Simon Simpson

 

[Clive Huggan]

Hello Simon,

My suggestion, since you ask, would be to upgrade to Office 2004. Office X
was developed on a pre-release version of a
not-yet-fit-for-release-if-Apple-were-frank-about-it OS. Later versions of
OS X are more suited to Office 2004, with fewer surprises under the bonnet
["hood" if you are US ;-)]. Office 2004 is a much more mature product and
has good discounts at present.

My 2 cents' worth...

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================

 

[Simon Simpson]

Dear Clive,

Many thanks for you '2 cents' worth.

I agree with what you say about upgrading to Office 2004 and I think
you make a good point.

I will certainly give this some serious consideration. And there are
other benefits to having a more up-to-date MS Office suite as well.

My thanks and good wishes.

Simon Simpson

 

[Phillip Jones]

I'm not going to try to dissuade anyone from upgrading. Sounds like he
really needs to.

But when is the new version of Office Mac slated to appear.

I don't expect you to say 10AM PST, Dec 24,2006. But Rather your best
guess as when a new version should be out.

Judging from past numbering PC/Mac versions PC version would be 2007 and
would make Mac version 2008. For some unknown reasons (or are they) Mac
users almost always have to suffer another full year of waiting past PC
roll out.

Hello Simon,

My suggestion, since you ask, would be to upgrade to Office 2004. Office X
was developed on a pre-release version of a
not-yet-fit-for-release-if-Apple-were-frank-about-it OS. Later versions of
OS X are more suited to Office 2004, with fewer surprises under the bonnet
["hood" if you are US ;-)]. Office 2004 is a much more mature product and
has good discounts at present.

My 2 cents' worth...

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================

Dear Beth,

I do not have any preferences "com.microsoft.Word.prefs.plist".

Reason: I have version X of Word, updated with the 10.1.8 Update
(latest). I am running Mac OS 10.4.7 (Tiger).

It may be that this behaviour started after updating with the 10.1.8
Update.
Using my copy of Word (10.1.6) on a backup volume running Mac OS 10.3.9
I can select the address et al without problem.

Very odd.

Any suggestions ?

My good wishes.
Simon

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

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[CyberTaz]

But when is the new version of Office Mac slated to appear.

Honestly, Phillip, posing this question is beneath you. Today's answer is no
different than any previously offered... and you know them by heart. Why do
you assume that *your guess* is any less accurate than any other?

This, also, is a question to which you already know the most obvious
answers. Regardless of anyone's preference for Mac - no matter how well
justified those preferences may be - it is a secondary market in most
respects... and *not* just to MS. Most of us have learned to tolerate that
even if we don't like it.

 

[Phillip Jones]

Actually, this to give the original poster some idea if it was worth
moving to Office2004 if he had another year or two or three to wait.

On the other hand if its to be announced in 3-4 months. perhaps he needs
to just hang in there with bugs and all until it comes out.
MS is like most other software companies. if you lucked up by switching
within the last 30 days , you get a big discount, or Free upgrade. More
than that you might get the time of day. ;-)

Honestly, Phillip, posing this question is beneath you. Today's answer is no
different than any previously offered... and you know them by heart. Why do
you assume that *your guess* is any less accurate than any other?


This, also, is a question to which you already know the most obvious
answers. Regardless of anyone's preference for Mac - no matter how well
justified those preferences may be - it is a secondary market in most
respects... and *not* just to MS. Most of us have learned to tolerate that
even if we don't like it.

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>

 

[Daiya Mitchell]

Current info on expected arrival date of MacOffice 12:
http://blogs.msdn.com/macmojo/archive/2006/10/12/office-delay-ya-don-t-say.a
spx

6-8 months after WinOffice 2007, which is announced for January, I thought.

 

[Phillip Jones]

Sounds then like it would be worth the original poster to bite the
bullet and get Office2004 looks like it will be another year at least
before a release is even considered.

The asking was not beneath me , a low blow. I was not asking anyone to
divulge any secret information.

It was opinion to be be based on past history. Nothing else. If its two
months away , wait, if its 20 years from now, I think we could wait.

Thanks Dailya by answering and not giving out trade secrets.

Current info on expected arrival date of MacOffice 12:
http://blogs.msdn.com/macmojo/archive/2006/10/12/office-delay-ya-don-t-say.a
spx

6-8 months after WinOffice 2007, which is announced for January, I thought.

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>

 

[Clive Huggan]

Hello Philip,

I think the clue to what Bob meant when he said "posing this question is
beneath you" is at the end of the sentence that follows that: "Today's
answer is no different than any previously offered... and you know them by
heart". Like Bob, I was a bit surprised that you asked, because the answer
had appeared several times recently in this NG, and you are a frequent
participant -- in other words, he had inferred you had a degree of knowledge
that casual posters in the NG do not have.

That was my understanding when I read it, anyway.

Email is a hopeless way of conveying subtleties, even without the "speed of
commenting" factor, is it not? <maybe I've made it worse>

The only thing I can add to Daiya's comment is that according to publicly
available information, MacBU are working flat out to do a huge amount of
work in getting Word ready for the consequences of Apple's changing to Intel
processors, and translating the profound changes occurring in the next PC
version of Word to our platform -- but in effect they can't move far on much
of the latter type of work until the final PC version is finished. So that
implies a delay no less than the 6-8 months mentioned by Daiya, but maybe
more. I'm comfortable with that, given that I want the next version to be
robust and well thought out. In the meantime, I reckon Word 2004 isn't at
all bad. ;-)

Cheers,

Clive
=========

 

[CyberTaz]

Hello Phillip -

After rereading my earlier post I can understand that you might be a little
miffed. Please accept my sincerest apology and know that it wasn't meant as
a "low blow" of any kind. Unfortunately, even the 'smileys' don't always
convey the intended spirit.

If you've had an opportunity to review Clive's post you'll have a clearer
indication of the point I was making. Perhaps I was also unduly influenced
by rather adamant pronouncements I observed when I first started frequenting
the NGs to the effect of "the purpose of the group is to assist users of
what *is* available, not to speculate about what "might be"".

FWIW, I heartily agree with your suggestion that the OP pony up for 2004
while the getting is good... From what I understand the current u/g price is
quite attractive & the package is reputedly far more stable than v.X.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Phillip Jones]

Appreciate your comments.

AS you know I am only a sporadic contributor to the list. And I am not a
Most valuable player, as most of you are. I am but a simple user that
has to deal with Word since 6.0 days on a Mac. And before that Works for
Mac. So I've been through the trenches.

The question was brought up only as a guide to the person posting to
give him guidance as to whether he should limp along with X or, get O2004.

Because I am not a MVP I don't know the inner workings of the way MS
scheduling roll outs of Software Upgrades.

I would never expect anyone that have signed agreements with MS to
divulge official information, before the proper time to do so as agreed
to by MS. That doesn't promote loyalty very well. But if people can go
to an official channel and find out a decent guess. It allow one to
prioritize how they must spend their valuable mullah, danero, shekels,
wampum, or whatever you want to call it. ;-)

Hello Philip,

I think the clue to what Bob meant when he said "posing this question is
beneath you" is at the end of the sentence that follows that: "Today's
answer is no different than any previously offered... and you know them by
heart". Like Bob, I was a bit surprised that you asked, because the answer
had appeared several times recently in this NG, and you are a frequent
participant -- in other words, he had inferred you had a degree of knowledge
that casual posters in the NG do not have.

That was my understanding when I read it, anyway.

Email is a hopeless way of conveying subtleties, even without the "speed of
commenting" factor, is it not? <maybe I've made it worse>

The only thing I can add to Daiya's comment is that according to publicly
available information, MacBU are working flat out to do a huge amount of
work in getting Word ready for the consequences of Apple's changing to Intel
processors, and translating the profound changes occurring in the next PC
version of Word to our platform -- but in effect they can't move far on much
of the latter type of work until the final PC version is finished. So that
implies a delay no less than the 6-8 months mentioned by Daiya, but maybe
more. I'm comfortable with that, given that I want the next version to be
robust and well thought out. In the meantime, I reckon Word 2004 isn't at
all bad. ;-)

Cheers,

Clive
=========

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>