Word X Crash Log

[Muindi]

Can anyone please interpret this crash log?

Thanks

Date/Time: 2002-10-12 14:32:18 -0500
OS Version: 10.2.1 (Build 6D52)
Host: artsci-mcm123.wustl.edu

Command: Microsoft Word
PID: 486

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x0194604c

Thread 0 Crashed:
#0 0x00dd8188 in 0xdd8188
#1 0x00dd76d0 in 0xdd76d0
#2 0x00ddb254 in 0xddb254
#3 0x002a70c0 in 0x2a70c0
#4 0x002a4c98 in 0x2a4c98
#5 0x002a4998 in 0x2a4998
#6 0x002a3f54 in 0x2a3f54
#7 0x0029d568 in 0x29d568
#8 0x00291d3c in 0x291d3c
#9 0x0028cc38 in 0x28cc38
#10 0x0028b94c in 0x28b94c
#11 0x0028b5ec in 0x28b5ec
#12 0x0028a578 in 0x28a578
#13 0x0028a350 in 0x28a350
#14 0x00281788 in 0x281788
#15 0x0035388c in 0x35388c
#16 0x00351dc4 in 0x351dc4
#17 0x0096cfd0 in 0x96cfd0
#18 0x91b56e4c in _Z20aeDispatchAppleEventPK6AEDescPS_mPh
#19 0x91b597f0 in _Z25dispatchEventAndSendReplyPK6AEDescPS_
#20 0x91b56d5c in aeProcessAppleEvent
#21 0x92c82d30 in AEProcessAppleEvent
#22 0x0022d728 in 0x22d728
#23 0x00a60c94 in 0xa60c94
#24 0x00ddfe18 in 0xddfe18
#25 0x00ddfd1c in 0xddfd1c
#26 0x92ba25b4 in DispatchEventToHandlers
#27 0x92ba291c in SendEventToEventTargetInternal
#28 0x92ba5d28 in SendEventToEventTargetWithOptions
#29 0x92bb2134 in _Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
#30 0x92ba266c in DispatchEventToHandlers
#31 0x92ba291c in SendEventToEventTargetInternal
#32 0x92bb4c88 in SendEventToEventTarget
#33 0x00e034fc in 0xe034fc
#34 0x002ce110 in 0x2ce110
#35 0x0020d2c0 in 0x20d2c0
#36 0x00f59dac in 0xf59dac
#37 0x0020cd08 in 0x20cd08

Thread 1:
#0 0x90074328 in mach_msg_trap
#1 0x90006670 in mach_msg
#2 0xc00076cc in __ape_internal
#3 0xc0000dd0 in __ape_agent
#4 0x90021428 in _pthread_body

Thread 2:
#0 0x90074328 in mach_msg_trap
#1 0x90006670 in mach_msg
#2 0x901490a8 in __CFRunLoopRun
#3 0x9018157c in CFRunLoopRunSpecific
#4 0x905e2d90 in _ZN21XIOAudioDeviceManager18NotificationThreadEPS_
#5 0x905e2cac in _ZN9CAPThread5EntryEPS_
#6 0x90021428 in _pthread_body

PPC Thread State:
srr0: 0x00dd8188 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x00dd79c4 ctr: 0x00e2f174 mq: 0x00000000
r0: 0x000001bf r1: 0xbfffb740 r2: 0x01789000 r3: 0x0194604e
r4: 0x01936063 r5: 0x00000473 r6: 0x0000fbdb r7: 0x01936473
r8: 0x00000000 r9: 0x00000000 r10: 0x00046290 r11: 0x00000c94
r12: 0x01783da4 r13: 0x01797964 r14: 0x01797884 r15: 0xbfffb958
r16: 0x00000410 r17: 0x00002002 r18: 0x00002002 r19: 0x000007fd
r20: 0x00000000 r21: 0x01936000 r22: 0x00000000 r23: 0x00000002
r24: 0x00000000 r25: 0x00000000 r26: 0x0179787c r27: 0x0179896c
r28: 0x0179796c r29: 0x017891b4 r30: 0x00000ffa r31: 0x00001ff4

 

[J.E. McGimpsey]

Can anyone please interpret this crash log?

Probably not. Crash logs record current states, so unless you know
exactly what Word was doing at the time, there's really not enough
information there to do anything with.

In addition, this ng is not generally read (at least publicly) by
the developers who might be able to tease something out.

More helpful would be an exact sequence of actions that led to this
crash - can you replicate it reliably?

 

[Muindi]

I can replicate the crash semi-reliably. It happens with "cut &
paste." It usually happens when I'm clicking in a new place in a
document to paste text. Interestingly, it seems to happen when I
click on the left margin of the document rather than the right. I
know, I know, the logical response is "just don't click there," but I
keep forgetting. Moreover, I thought that this new Office version was
supposed to be more stable.

 

[J.E. McGimpsey]

I can replicate the crash semi-reliably. It happens with "cut &
paste." It usually happens when I'm clicking in a new place in a
document to paste text. Interestingly, it seems to happen when I
click on the left margin of the document rather than the right. I
know, I know, the logical response is "just don't click there," but I
keep forgetting. Moreover, I thought that this new Office version was
supposed to be more stable.

Do you have it updated to 10.1.5? If not check out

Mactopia downloads:
http://www.microsoft.com/mac/download/default.asp

make sure you repair permissions after updating.

Don't have any other definitive suggestions. Word is very stable for
me with cut and paste between documents - I don't have call to paste
from other apps very often. Are you copying from some other source?

Have you tried renaming your Normal template and deleting the Word
Settings (10) file from the ~:Libraryreferences:Microsoft folder
(where ~ is your home directory)? Both should be done with Word shut
down - it will create clean versions on startup.

 

[Muindi]

Thanks a lot for the suggestions.

I thought I had run all the updates but oddly the 10.1.5 update
doesn't seem work. The updater seems to run properly but my version
of Word stays stubbornly as 10.1.4.

Second, what do you mean by "renaming the Normal template?" Renaming
it as what?

This is an odd problem. I had a full year and a half of stability
with Word and now its back to its unstable OS 9 days.

 

[Beth Rosengard]

Hi Muindi,

Word and Entourage are not updated by the 10.1.5 updater (only PowerPoint
and Excel are) so it is correct that they show as 10.1.4.

Here's the procedure for testing/renaming your Normal template and Word
Settings files:

1) Quit Word and navigate to your Normal template which should be in
/Applications/Microsoft Office X/Templates/. Rename Normal to something else
(like OldNormal), then relaunch Word. If this fixes the problem but you
have customizations, etc, in OldNormal that you want to maintain, you can
use Organizer to transfer those from OldNormal to the newly-created Normal
template. Then you can trash the old renamed file. To learn how to use
Organizer, see here (use IE not Safari to view this site):
<http://www.mvps.org/word/FAQs/WordMac/MacWordNormalTemplate.htm>

If this doesn't fix the problem, quit Word again, trash the new Normal and
rename OldNormal back to Normal.

2) To test your Preference files, quit *all* Office Applications.
Navigate to your ~/library/preferences/Microsoft folder. Rename the
Microsoft Component Preferences, Word Settings (10), and Microsoft Office
Settings (10) files. When you restart Word, these files will be recreated.
If all is well, you can trash the old files. You will have to reset some
Preferences and AutoCorrect settings.

If this doesn't help, you can trash the new files and rename the old ones
back.

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[Muindi]

Hi All,

I've tried refreshing both the normal template and the world settings.
Somehow it seems to have made matters worse. Now I have a number of
new Styles with "html" attached to them. Others include variants of
default, which I've never had before. I'm still crashing on cut and
paste but now the Styles are screwed.

I've gone back to the original Normal & preference (saved as you
suggested) but now I've got all these weird Styles embedded in the
documents I was working on. I don't what to strip out all the Styles
and start over (it's a long document) but they've entirely screwed it
up.

Is the a problem that calls for reinstalling Word?

Thanks

 

[Beth Rosengard]

Hi Muindi,

This may indeed be a problem that requires first removing and then
reinstalling Office (not just Word). But before you do that, I'd like to
get something straight.

Are you saying that when you rename Normal to create a brand new Normal, and
then you open a blank new document (which will be based on the new Normal),
you see all these weird styles? In a blank document in the new Normal?
That doesn't make any sense.

Or do these weird styles appear only when you open the problem document?
And is there just one problem document or several?

If it's just one or two documents that are giving you trouble, I wonder if
they've become corrupt. To test that, first rename Normal again so you're
working off of a new non-corrupt Normal (presumably!). Next, open the
problem document, turn on Show/Hide formatting so you can see all hidden
punctuation marks, copy everything EXCEPT the last paragraph mark, and paste
into a blank new document. What do you see now?

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[John McGhie [MVP]]

Hi Muindi:

No. Once Styles are in a document they stay there. Use
Format>Style>Organiser to delete the bad ones.

Warning: When you delete a style, any text formatted with it reverts to
Normal style.

You either have to delete the bad styles, then eyeball and fix the document,
or use Find>Replace to search the document for each instance of a bad style
and replace it with the correct style. If you ensure your Find What box is
blank, then search for a style, you find any text with that style. If you
ENSURE your Replace With box is blank, then choose a Style, you replace
simply the style on each paragraph the Find discovers.

Your crashing, BTW, is caused by Word X attempting to convert from HTML.
It's not very good at it. Some HTML it can't handle. Removing and
replacing Internet Explorer may help: that's the engine it uses to do it.

Hope this helps


This responds to article <[email protected]>,

Hi All,

I've tried refreshing both the normal template and the world settings.
Somehow it seems to have made matters worse. Now I have a number of
new Styles with "html" attached to them. Others include variants of
default, which I've never had before. I'm still crashing on cut and
paste but now the Styles are screwed.

I've gone back to the original Normal & preference (saved as you
suggested) but now I've got all these weird Styles embedded in the
documents I was working on. I don't what to strip out all the Styles
and start over (it's a long document) but they've entirely screwed it
up.

Is the a problem that calls for reinstalling Word?

Thanks

--
All Spam and attachments blocked by Microsoft Entourage for Mac OS X. Please
post replies to the newsgroup to maintain the thread.

John McGhie, Microsoft MVP: Word for Macintosh and Word for Windows
Consultant Technical Writer <[email protected]>
+61 4 1209 1410; Sydney, Australia: GMT + 10 hrs

 

[Muindi]

Hi Beth,

Thanks so much for helping me troubleshoot this. Your second
assumption is correct. I only have problems when I try to work with
several files (which unfortunately are outline chapters for a book).
I suspect they are indeed corrupted. I'm ready to try your suggestion
but how exactly to do I turn on all the formating (beyond the obvious
para & tab marks)?

 

[Beth Rosengard]

Hi Muindi,

See John McGhie's response to your problem before you try my suggestions
(which you then probably won't need).

As for your question, the Show/Hide formatting tool is the backwards
paragraph symbol on the Standard toolbar.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[Muindi]

Hi Beth and John,

This is some very interesting information. I tried deleting the rogue
styles that keep creeping into document, but they oddly seem to keep
regenerating. The HTML angle is what is particularly revealing. I
would happily get rid of Explorer altogether but I keep to access
sites that are hard to reach with OS X specific browsers (like this
one).

Beth, I tried your idea of pasting into a new document and found no
real change. I asked about the hide/show format option because I
thought you might be refering to some sort of "reveal code" function
like in Worldperfect.

Finally, a last bit of information: every time I open the document
just for a quick look and try to close without making any changes it
prompts me to "save." None of my other documents do this. Also the
corrupted document has a tab marker every 5 units across the top
ruler. I have no idea how that got there.

I'm probably going to go with the juryrigged expedient of pasting the
wholething into text edit and working from there. However, I really
appreciate your collective input. I'm learning a lot here.

 

[Beth Rosengard]

Hi Muindi,

I'm afraid I'm out of suggestions. Hopefully John will chime back in with
something else.

Sorry not to be of more help.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>