Word X crashes for only one user

[Michael]

New install of office. Work works for one user. The other user Word crashes
on start up. Repaired permissions, latest update, no help.

If fonts were corrupted wouldn't it crash for both users?

PS the install crashed 3 times before it finally installed.

Thanks

 

[John McGhie [MVP - Word]]

No. OS X maintains a Font folder for each user, and if the corrupted font
were in there, then it could indeed affect only one user.

However, the problem is much more likely to be bad file permissions on the
disk.

Run Disk Utility as Administrator and again as each user and choose the
Repair Permissions option.

Cheers

New install of office. Work works for one user. The other user Word crashes
on start up. Repaired permissions, latest update, no help.

If fonts were corrupted wouldn't it crash for both users?

PS the install crashed 3 times before it finally installed.

Thanks

--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]

 

[Michael]

Hi John!

I did as you suggested. It did additional repairs on both partitions, beyond
booting off OS X disk, but still won't load Word on the other user.

Any other ideas?

Thanks, Michael

 

[Beth Rosengard]

Hi Michael,

Yes. Go back to the font theory. Are both users' user:fonts folders
identical? If so, that's not likely the cause. If not, remove all
different fonts from the "bad" user's font folder and see if that cures the
problem. If it does, add them back in one at a time till you isolate the
bad font. Check the following article for other font problems, including
duplicate fonts (not from user to user but within the several font folders
of the system and application): <http://support.microsoft.com/?kbid=313535>

If you eliminate fonts as the cause of the problem, then I would look to
your installation as the culprit since you say you crashed three times
before installing successfully. Follow this procedure and be sure to repair
permissions after removing Office as well as after the reinstall:

The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Now reinstall Office X using the installer on
the CD or do a Drag & Drop to the Applications folder. Also don't forget to
install any Value Pack items you need. When you've finished, you'll need to
download (<http://www.microsoft.com/mac/download/>) and install the Office X
10.1.2, 10.1.4 (includes 10.1.3) and 10.1.5 updaters.

For the most trouble-free installation, run Disk Utility First Aid to repair
permissions after you remove Office, after you reinstall it and after you
install all the updates. To repair permissions go to Macintosh
HD/Applications/Utilities; open up Disk Utility; select your hard disk and
click the First Aid tab and then the button to "Repair Disk Permissions".

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[John McGhie [MVP - Word]]

Hi Michael:

I don't think Disk Utility gets it "right" unless you run it from the boot
partition. I think Disk Utility (the Apple one...) is the only thing that
fixes this, and that it must be running as the local user from the boot
partition.

And what Beth said ...

Otherwise, delete the Carbon Registration Database and the Office
settings (10) files for the bad user. Word will start very slowly next time
while it rebuilds these two files.

Cheers

Hi John!

I did as you suggested. It did additional repairs on both partitions, beyond
booting off OS X disk, but still won't load Word on the other user.

Any other ideas?

Thanks, Michael

--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]