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Message: [QUOTE="Beth Rosengard, post: 6848409"] Hi Nancy, In addition to what Matt said, the following info I picked up on a MS site somewhere may help: ------------------------------- Error: An error occurred while launching. Permission denied. "An unexpected error occurred while trying to load the Microsoft Framework X library." When you start Microsoft Entourage, Excel, Word or PowerPoint X for Mac, you may receive the following error message: An error occurred while launching. Permission denied. CAUSE This behavior may occur if files in the Office v. X Identities:Identity folder are locked. RESOLUTION To resolve this issue, follow these steps: Quit any Office v. X programs that are currently running. On the desktop, open your computer's hard disk, and then locate the following folder: Hard disk :Users: User_Name :Documents:Microsoft User Data:Office X Identities Open the folder for the affected identity. Verify that files in the Identity folder are not locked. Make sure the Locked box is not checked. Owner should show your name. To change any of these options, click on the lock first. -------------------------------- -- ***Please always reply to the newsgroup!*** Beth Rosengard Mac MVP Mac Word FAQ: <[URL]http://word.mvps.org/MacWordNew/index.htm[/URL]> Entourage Help Page: <[URL]http://www.entourage.mvps.org[/URL]> [/QUOTE]