Word X will not quit on shut down

[Jerry]

Greetings.

I'm running 10.3.9, and when I attempt to shut down the computer, Word
X won't quit. I have to force quit the program in order to shut down.
Any idea what the problem is and how to resolve it?

Thanks

 

[JE McGimpsey]

What version of Word X?

IIRC, version 10.0.0 had a problem with the anti-piracy protection
timeout took upwards of a minute before it allowed Word to shut down.
Applying the updates at Mactopia downloads

http://www.microsoft.com/mac/downloads.aspx

fixes that problem.

 

[Jerry]

I have release 1, and downloaded the security update 10.1.6. Are there
other updates I should download?

I haven't had problems quitting Word manually, only having it quit
automatically on attempted shut down.

Thanks for your help.

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Jerry:

Is your printer still ON when Word shuts down?

It attempts to retrieve printer information on shutdown to store in the
Normal template.

Hope this helps

I have release 1, and downloaded the security update 10.1.6. Are there
other updates I should download?

I haven't had problems quitting Word manually, only having it quit
automatically on attempted shut down.

Thanks for your help.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

 

[Jerry]

Hi, John.

No, the printer isn't on. I normally have a few apps open, and, when
attempting shut down, everything quits except for Word.

I don't know much about these things; however, I was wondering if this
might be a preference problem or something similar. I know that there
are ways to clean up Entourage, for example, by starting it with the
Option key; and I thought there might be something similar that I can
do to Word.

Thanks.

 

[Daiya Mitchell]

Hi Jerry,

Hi, John.

No, the printer isn't on. I normally have a few apps open, and, when
attempting shut down, everything quits except for Word.

I don't know much about these things; however, I was wondering if this
might be a preference problem or something similar. I know that there
are ways to clean up Entourage, for example, by starting it with the
Option key; and I thought there might be something similar that I can
do to Word.

Haven't been reading the entire thread--

There is no sort of "repair" or "clean up" option in MacWord. You can
shift-launch Word, but the only thing that does is prevent all global
templates from loading, and loads Word with a fresh Normal template. It
works for diagnosis, but not fixing anything.

Anyhow, see the list of basic troubleshooting steps here:
http://word.mvps.org/Mac/TroubleshootingIndex.html

There's sublinks for testing Preferences and the Normal template, if you
want to test those first--those are commonly the problem.

One step not listed--test it in a new user account.

 

[Beth Rosengard]

Hi Jerry,

10.1.6 contains all the other updates you need. Take care of the update
before you do any other troubleshooting. It may be all you need.

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>

 

[Kurt]

Hi Jerry:

Is your printer still ON when Word shuts down?

It attempts to retrieve printer information on shutdown to store in the
Normal template.

Word 2004 has always caused the shutdown process to stall. Always have
to manually shut it down.

 

[John McGhie [MVP - Word and Word Macintosh]]

Like I said: "Is the PRINTER still powered on when you shut down Word?"

If the printer does not respond to a request during shutdown, Word will hang
on shut down. Some people are in the habit of switching the printer off
before shutting their computer down. If they do, this may hang Word.

The other thing that often does it is if the Normal template won't save.
When Word shuts down, the Normal template has usually been changed and needs
to be saved. If this cannot be completed, Word will hang on shutdown.

Things that would cause Normal template to fail to save would be compile
errors in a VBA module, corruptions in the Normal template, file name
conflicts in the User Templates folder, or out-of-disk-space. The file name
conflicts normally occur if a previous attempt to save a file "failed", so
the file of that name is actually on the disk but cannot be accessed.

Hope this helps

Word 2004 has always caused the shutdown process to stall. Always have
to manually shut it down.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

 

[Kurt]

Like I said: "Is the PRINTER still powered on when you shut down Word?"

If the printer does not respond to a request during shutdown, Word will hang
on shut down. Some people are in the habit of switching the printer off
before shutting their computer down. If they do, this may hang Word.

The other thing that often does it is if the Normal template won't save.
When Word shuts down, the Normal template has usually been changed and needs
to be saved. If this cannot be completed, Word will hang on shutdown.

Things that would cause Normal template to fail to save would be compile
errors in a VBA module, corruptions in the Normal template, file name
conflicts in the User Templates folder, or out-of-disk-space. The file name
conflicts normally occur if a previous attempt to save a file "failed", so
the file of that name is actually on the disk but cannot be accessed.

Hope this helps

I use Word to a minimum, with very simple formatting. Printer and
computer are always on, as well as all other peripherals (same power
source).
I have three printers on network.
None of the other conflicts as far as I can see. Not a huge problem, as
I generally always manually shut down Office applications after use to
keep the other apps running smoother.

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Kurt:

Hmmm... Well, I don't know then. I am assuming that you have worked through
all of the steps in the troubleshooting guide Daiya sent you to? If not, do
those: there's not much Word can suffer from that won't be fixed by one of
those.

Cheers

Like I said: "Is the PRINTER still powered on when you shut down Word?"

If the printer does not respond to a request during shutdown, Word will hang
on shut down. Some people are in the habit of switching the printer off
before shutting their computer down. If they do, this may hang Word.

The other thing that often does it is if the Normal template won't save.
When Word shuts down, the Normal template has usually been changed and needs
to be saved. If this cannot be completed, Word will hang on shutdown.

Things that would cause Normal template to fail to save would be compile
errors in a VBA module, corruptions in the Normal template, file name
conflicts in the User Templates folder, or out-of-disk-space. The file name
conflicts normally occur if a previous attempt to save a file "failed", so
the file of that name is actually on the disk but cannot be accessed.

Hope this helps

"John McGhie [MVP - Word and Word Macintosh]" <[email protected]>
wrote:

Hi Jerry:

Is your printer still ON when Word shuts down?

It attempts to retrieve printer information on shutdown to store in the
Normal template.


Word 2004 has always caused the shutdown process to stall. Always have
to manually shut it down.

I use Word to a minimum, with very simple formatting. Printer and
computer are always on, as well as all other peripherals (same power
source).
I have three printers on network.
None of the other conflicts as far as I can see. Not a huge problem, as
I generally always manually shut down Office applications after use to
keep the other apps running smoother.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

 

[Kurt]

Hi Kurt:

Hmmm... Well, I don't know then. I am assuming that you have worked through
all of the steps in the troubleshooting guide Daiya sent you to? If not, do
those: there's not much Word can suffer from that won't be fixed by one of
those.

Cheers

Hi John,

Nice to do the housecleaning tips to strip Word into a little more
efficient program.
Truth of the matter is that I end up using Textedit for ease of use more
than I use Word.
Since I do a lot of ads and publications, it's a lot easier to use
TextEdit as an intermediary to strip all the formatting from Word docs
before I bring it into Indesign or iIlustrator.
I do use Word for letters.

 

[Kurt]

Some of us set up the "Paste" function in Word to automatically strip the
source formatting

Sub PasteUnformatted()
On Error GoTo notAvailable

Selection.PasteSpecial Link:=False, DataType:=20
End

notAvailable:
Selection.Paste

End Sub

Great idea. Where do I input this script?

 

[John McGhie [MVP - Word and Word Macintosh]]

See http://word.mvps.org/mac/installmacro.html

Great idea. Where do I input this script?

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410