Word X wont open unless I delete Normal

[Steve Sherriff]

Whenever I try to open word X on the mac it now crashes and says that the
application terminated unexpectedly, if I delete normal it opens fine but
then recreates normal when I quit, which also has to be deleted before I can
open word again.

I have tried saving a new version of normal but it still seems to go wrong

Any ideas?

Thanks in advance

Steve

 

[Beth Rosengard]

Hi Steve,

This may be a problem with duplicate or corrupt fonts. See here:
<http://support.microsoft.com/?kbid=313535>

Also, be sure you have Office/Word fully updated
(<http://www.microsoft.com/mac/download/> and repair disk permissions:

For OS 10.2.x or 10.3:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

For OS 10.1.5:
Download the Repair Privileges utility, free from Apple, and run it:
<http://docs.info.apple.com/article.html?artnum=106900>

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[Steve Sherriff]

Thanks for trying to solve my word problems, I have repaired the permissions
on my drive and have looked at the web page about bad fonts, but word does
not get as far as the splash page, infact it doesn¹t seem to get any where.

Any other ideas?

Steve

 

[Steve Sherriff]

I have now repaired permissions and tried following the steps to identify
corrupt fonts, I still however cannot start word without deleting normal
first.

I installed Adobe acrobat 6 a few days before if you think that may have
cause problems....

Any other ideas?

Steve

 

[Beth Rosengard]

Hi Steve,

Sorry you're still having trouble.

There have been conflicts with Adobe but nothing that would be likely to
cause this problem. However let's test it out. Go to Tools> Templates &
Add Ins and disable/uncheck anything you see there. Relaunch Word. Does
that do it?

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

 

[Steve Sherriff]

You are a genius!

Disabling PDFmaker in the templates and add ins folder did not work, however
going in to the office startup folder and deleting PDF maker did!

Thanks for your time

Steve

 

[Phillip M. Jones, C.E.T.]

You are a genius!

Disabling PDFmaker in the templates and add ins folder did not work, however
going in to the office startup folder and deleting PDF maker did!

Thanks for your time

Steve

Actually what happens is that word will open but it takes 5 minutes or more.
You just open Word, sit get you a cup of coffee, go brush your teeth, comb your
hair, clean your glasses. Word will eventually open. But even after it opens it
will work in slow motion.
--
---------------------------------------------------------------------------
Phillip M. Jones, CET |MEMBER:VPEA (LIFE) ETA-I, NESDA,ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112-1809 |[email protected], ICQ11269732, AIM pjonescet
---------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://home.kimbanet.com/~pjones/birthday/index.htm>
<http://vpea.exis.net>

 

[Steve Sherriff]

I assure you it won't open as the application unexpectedly quits

You are a genius!

Disabling PDFmaker in the templates and add ins folder did not work, however
going in to the office startup folder and deleting PDF maker did!

Thanks for your time

Steve

Actually what happens is that word will open but it takes 5 minutes or more.
You just open Word, sit get you a cup of coffee, go brush your teeth, comb
your
hair, clean your glasses. Word will eventually open. But even after it opens
it
will work in slow motion.
--
---------------------------------------------------------------------------
Phillip M. Jones, CET |MEMBER:VPEA (LIFE) ETA-I, NESDA,ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112-1809 |[email protected], ICQ11269732, AIM pjonescet
---------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://home.kimbanet.com/~pjones/birthday/index.htm>
<http://vpea.exis.net>

 

[Phillip M. Jones, C.E.T.]

Sorry about that! didn't pay any attention to the X. I was thinking 2001 (OS9/Classic).

In OS9 what I describes happens. It allows word 2001 to open, but it takes 5
minutes to do so.

I assure you it won't open as the application unexpectedly quits



Actually what happens is that word will open but it takes 5 minutes or more.
You just open Word, sit get you a cup of coffee, go brush your teeth, comb
your
hair, clean your glasses. Word will eventually open. But even after it opens
it
will work in slow motion.
--
---------------------------------------------------------------------------
Phillip M. Jones, CET |MEMBER:VPEA (LIFE) ETA-I, NESDA,ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112-1809 |[email protected], ICQ11269732, AIM pjonescet
---------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://home.kimbanet.com/~pjones/birthday/index.htm>
<http://vpea.exis.net>

--
---------------------------------------------------------------------------
Phillip M. Jones, CET |MEMBER:VPEA (LIFE) ETA-I, NESDA,ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112-1809 |[email protected], ICQ11269732, AIM pjonescet
---------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://home.kimbanet.com/~pjones/birthday/index.htm>
<http://vpea.exis.net>