Word X Won't Print in Tiger

[knharper05]

Just purchased a new Intel MacBook and transferred Word X successfully.
Suddenly, after a week of smooth sailing, Word is refusing to print.
Actually, it's not just word, but word docs placed in InDesign also
refuse to print, UNLESS I change the fonts. it seems to have to do with
the auto bullets in Word, but that is not all. I just now changed a
plain document (no bullets) from Times to Arial, and it printed fine in
the latter. when I say it's not printing: I choose print, the dialog
box comes up and vanishes very quickly. No printer icon shows up in the
dock. I suspect font issues, as mentioned earlier. Tried removing the
Library folder and then putting it back. Nothing did any good except
changing the fonts. Any suggestions?

 

[Clive Huggan]

Dear [whoever],

Someone with more expertise on fonts than I have will be along soon. But
just to clarify for them: are you really talking about Word X, or Word 2004?
(if you aren't sure, check the Word menu => About Word).

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================
* SUGGESTION -- KEEP REVISITING AFTER YOU POST: If you post a question, keep
re-visiting the newsgroup for several days after the first response comes
in. Sometimes it takes a few responses before the best or complete solution
is provided; sometimes you'll be asked for further information. Good tips
about getting the best out of posting are at
http://word.mvps.org/Mac/AccessNewsgroups.html and
http://word.mvps.org/FindHelp/Posting.htm (if you use Safari you may see a
blank page and have to hit the circular arrow icon -- "Reload the current
page" -- two or more times).
============================================================

 

[knharper05]

It's Word X.

Thanks.

Dear [whoever],

Someone with more expertise on fonts than I have will be along soon. But
just to clarify for them: are you really talking about Word X, or Word 2004?
(if you aren't sure, check the Word menu => About Word).

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================
* SUGGESTION -- KEEP REVISITING AFTER YOU POST: If you post a question, keep
re-visiting the newsgroup for several days after the first response comes
in. Sometimes it takes a few responses before the best or complete solution
is provided; sometimes you'll be asked for further information. Good tips
about getting the best out of posting are at
http://word.mvps.org/Mac/AccessNewsgroups.html and
http://word.mvps.org/FindHelp/Posting.htm (if you use Safari you may see a
blank page and have to hit the circular arrow icon -- "Reload the current
page" -- two or more times).
============================================================

Just purchased a new Intel MacBook and transferred Word X successfully.
Suddenly, after a week of smooth sailing, Word is refusing to print.
Actually, it's not just word, but word docs placed in InDesign also
refuse to print, UNLESS I change the fonts. it seems to have to do with
the auto bullets in Word, but that is not all. I just now changed a
plain document (no bullets) from Times to Arial, and it printed fine in
the latter. when I say it's not printing: I choose print, the dialog
box comes up and vanishes very quickly. No printer icon shows up in the
dock. I suspect font issues, as mentioned earlier. Tried removing the
Library folder and then putting it back. Nothing did any good except
changing the fonts. Any suggestions?

 

[Elliott Roper]

I'm often guilty of weighing in here on font related matters, but I
kept mousy quiet this time because I'm puzzled.

If Word text placed in InDesign does not print, I would have examined
the 'hidden' attribute of the affected text in Word. But changing the
font from Times to Arial should have left it invisible.

I also don't get the print dialog vanishing. Do you not get a chance to
say which printer or how many copies?
I *really* am puzzled.

Try a few tests to isolate the problem and report back...

Can you get Times text to print in InDesign if you enter it directly
there?

Can you make *any* Word doc print Times text from Word.

What happens with print to PDF for "any printer". This last is a test
of whether your printer has gone insane. Times is frequently not sent
to the printer because it is (was once?) one of 13 magic fonts that
every printer is supposed to have inside.

Before posting back, check carefully, using Font Book and Word, which
flavour of Times you are using from where. Not only is there Times,
there are two distinct Times New Roman....

(OhMiGawd! I don't suppose you foolishly tried the Word 2004 Test Drive
on your new machine a week ago? That is the Spawn of Satan, and will
strew Unicode fonts all over your Mac, possibly supplanting the
non-unicode version of Times New Roman that Word X relied on? I'm not
sure it does this, or even if it matters, but I have heard so many
stories of the Test Drive destroying subsequent Office installations
that I'll give the folklore some credence)

Unfortunately, the test drive is harder to eradicate than cane toads.
Officials in Darwin have called out the army to stop the advance of
Test Drive (Oh wait, that's the cane toads...)

You must follow all the relevant magic spells here:
http://word.mvps.org/mac/removereinstall.html

The normal Mac method of trashing the application package does not work
for Office, because it is *the* most undisciplined pile of dark side
methodology ever to invade the Mac.

You might also find something useful in the "can't print" item on the
sidebar thing on the same page.

(I know I shouldn't have continued top-posting, but this thread/post is
*such* a mess already.)

It's Word X.

Thanks.

Dear [whoever],

Someone with more expertise on fonts than I have will be along soon. But
just to clarify for them: are you really talking about Word X, or Word 2004?
(if you aren't sure, check the Word menu => About Word).

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================
* SUGGESTION -- KEEP REVISITING AFTER YOU POST: If you post a question, keep
re-visiting the newsgroup for several days after the first response comes
in. Sometimes it takes a few responses before the best or complete solution
is provided; sometimes you'll be asked for further information. Good tips
about getting the best out of posting are at
http://word.mvps.org/Mac/AccessNewsgroups.html and
http://word.mvps.org/FindHelp/Posting.htm (if you use Safari you may see a
blank page and have to hit the circular arrow icon -- "Reload the current
page" -- two or more times).
============================================================

Just purchased a new Intel MacBook and transferred Word X successfully.
Suddenly, after a week of smooth sailing, Word is refusing to print.
Actually, it's not just word, but word docs placed in InDesign also
refuse to print, UNLESS I change the fonts. it seems to have to do with
the auto bullets in Word, but that is not all. I just now changed a
plain document (no bullets) from Times to Arial, and it printed fine in
the latter. when I say it's not printing: I choose print, the dialog
box comes up and vanishes very quickly. No printer icon shows up in the
dock. I suspect font issues, as mentioned earlier. Tried removing the
Library folder and then putting it back. Nothing did any good except
changing the fonts. Any suggestions?

 

[John McGhie [MVP - Word and Word Macintosh]]

Ah good... Now that Elliott doesn't know, it's safe for me to not know
either

My wild guess would be "Printer Driver". Many printers hold the Times/Times
New Roman font "resident" (it's built in to the printer). Well-trained
applications should check for this and speed up printing by not sending the
font information if the resident font is already loaded.

However, if your printer driver thinks the font is pre-loaded, but in fact
it is NOT in the printer, you will indeed get nothing. Switching to Arial
(a font that is NOT pre-loaded) would cause the text to suddenly burst into
life.

To find out, delete and re-install the printer on your Mac. Make sure you
install the latest driver from your printer manufacturer. Make sure you
print to the correct printer from Word. If there's no change, that wasn't
it...

The Test Drive may indeed have stuffed up Word's ability to print on your
computer, but not by replacing the fonts Times New Roman (and Times,
from Microsoft) have been Unicode fonts for many years. The only difference
is that the version supplied with Mac Word X contained only the Macintosh
International list of characters (something like 256 characters) the one for
Mac Word 2004 has the full Windows WGL4 set (about 512 characters).

Which does not alter the import of Elliott's advice to run the Office
Remover to get the Test Drive out if it is still on your machine.

Cheers

I'm often guilty of weighing in here on font related matters, but I
kept mousy quiet this time because I'm puzzled.

If Word text placed in InDesign does not print, I would have examined
the 'hidden' attribute of the affected text in Word. But changing the
font from Times to Arial should have left it invisible.

I also don't get the print dialog vanishing. Do you not get a chance to
say which printer or how many copies?
I *really* am puzzled.

Try a few tests to isolate the problem and report back...

Can you get Times text to print in InDesign if you enter it directly
there?

Can you make *any* Word doc print Times text from Word.

What happens with print to PDF for "any printer". This last is a test
of whether your printer has gone insane. Times is frequently not sent
to the printer because it is (was once?) one of 13 magic fonts that
every printer is supposed to have inside.

Before posting back, check carefully, using Font Book and Word, which
flavour of Times you are using from where. Not only is there Times,
there are two distinct Times New Roman....

(OhMiGawd! I don't suppose you foolishly tried the Word 2004 Test Drive
on your new machine a week ago? That is the Spawn of Satan, and will
strew Unicode fonts all over your Mac, possibly supplanting the
non-unicode version of Times New Roman that Word X relied on? I'm not
sure it does this, or even if it matters, but I have heard so many
stories of the Test Drive destroying subsequent Office installations
that I'll give the folklore some credence)

Unfortunately, the test drive is harder to eradicate than cane toads.
Officials in Darwin have called out the army to stop the advance of
Test Drive (Oh wait, that's the cane toads...)

You must follow all the relevant magic spells here:
http://word.mvps.org/mac/removereinstall.html

The normal Mac method of trashing the application package does not work
for Office, because it is *the* most undisciplined pile of dark side
methodology ever to invade the Mac.

You might also find something useful in the "can't print" item on the
sidebar thing on the same page.

(I know I shouldn't have continued top-posting, but this thread/post is
*such* a mess already.)

It's Word X.

Thanks.

Dear [whoever],

Someone with more expertise on fonts than I have will be along soon. But
just to clarify for them: are you really talking about Word X, or Word 2004?
(if you aren't sure, check the Word menu => About Word).

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================
* SUGGESTION -- KEEP REVISITING AFTER YOU POST: If you post a question, keep
re-visiting the newsgroup for several days after the first response comes
in. Sometimes it takes a few responses before the best or complete solution
is provided; sometimes you'll be asked for further information. Good tips
about getting the best out of posting are at
http://word.mvps.org/Mac/AccessNewsgroups.html and
http://word.mvps.org/FindHelp/Posting.htm (if you use Safari you may see a
blank page and have to hit the circular arrow icon -- "Reload the current
page" -- two or more times).
============================================================


On 28/12/06 10:17 AM, in article
(e-mail address removed),

Just purchased a new Intel MacBook and transferred Word X successfully.
Suddenly, after a week of smooth sailing, Word is refusing to print.
Actually, it's not just word, but word docs placed in InDesign also
refuse to print, UNLESS I change the fonts. it seems to have to do with
the auto bullets in Word, but that is not all. I just now changed a
plain document (no bullets) from Times to Arial, and it printed fine in
the latter. when I say it's not printing: I choose print, the dialog
box comes up and vanishes very quickly. No printer icon shows up in the
dock. I suspect font issues, as mentioned earlier. Tried removing the
Library folder and then putting it back. Nothing did any good except
changing the fonts. Any suggestions?

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[knharper05]

Oh, wow... I did INDEED have a close encounter with Word 2004 Test
Drive. I was downloading something completely different, when the Word
2004 Test Drive suddenly appeared, opened and started up. I can't
recall now what I was doing, but I was no where near Microsoft nor did
I want the Test Drive. It took awhile to get it to stop. Everytime I
launched a Microsoft file, it seemed to launch the Test Drive. It may
have come via an attached Excel file from a client, now that I think
about it...

Anyway, I decided to try turning on ALL the fonts in Font Book, and
then things began to print. I have a lot of fonts, but I'm leery now of
turning any of them off for fear the problem will recur.

By the way, I'm using an Intel MacBook, 1 week old, and printing to an
Epson C80 and an old Apple Laserwriter. I tried deleting printers and
adding them back to make sure communication was not the issue. But I
think it's a font thing.

Thanks, too, for instructions on removing the Word 2004 Test Drive.
However, I can't find the Remove file since I didn't do a real install
on this Spawn of Satan...

Any ideas?

Thanks.

Ah good... Now that Elliott doesn't know, it's safe for me to not know
either

My wild guess would be "Printer Driver". Many printers hold the Times/Times
New Roman font "resident" (it's built in to the printer). Well-trained
applications should check for this and speed up printing by not sending the
font information if the resident font is already loaded.

However, if your printer driver thinks the font is pre-loaded, but in fact
it is NOT in the printer, you will indeed get nothing. Switching to Arial
(a font that is NOT pre-loaded) would cause the text to suddenly burst into
life.

To find out, delete and re-install the printer on your Mac. Make sure you
install the latest driver from your printer manufacturer. Make sure you
print to the correct printer from Word. If there's no change, that wasn't
it...

The Test Drive may indeed have stuffed up Word's ability to print on your
computer, but not by replacing the fonts Times New Roman (and Times,
from Microsoft) have been Unicode fonts for many years. The only difference
is that the version supplied with Mac Word X contained only the Macintosh
International list of characters (something like 256 characters) the one for
Mac Word 2004 has the full Windows WGL4 set (about 512 characters).

Which does not alter the import of Elliott's advice to run the Office
Remover to get the Test Drive out if it is still on your machine.

Cheers

I'm often guilty of weighing in here on font related matters, but I
kept mousy quiet this time because I'm puzzled.

If Word text placed in InDesign does not print, I would have examined
the 'hidden' attribute of the affected text in Word. But changing the
font from Times to Arial should have left it invisible.

I also don't get the print dialog vanishing. Do you not get a chance to
say which printer or how many copies?
I *really* am puzzled.

Try a few tests to isolate the problem and report back...

Can you get Times text to print in InDesign if you enter it directly
there?

Can you make *any* Word doc print Times text from Word.

What happens with print to PDF for "any printer". This last is a test
of whether your printer has gone insane. Times is frequently not sent
to the printer because it is (was once?) one of 13 magic fonts that
every printer is supposed to have inside.

Before posting back, check carefully, using Font Book and Word, which
flavour of Times you are using from where. Not only is there Times,
there are two distinct Times New Roman....

(OhMiGawd! I don't suppose you foolishly tried the Word 2004 Test Drive
on your new machine a week ago? That is the Spawn of Satan, and will
strew Unicode fonts all over your Mac, possibly supplanting the
non-unicode version of Times New Roman that Word X relied on? I'm not
sure it does this, or even if it matters, but I have heard so many
stories of the Test Drive destroying subsequent Office installations
that I'll give the folklore some credence)

Unfortunately, the test drive is harder to eradicate than cane toads.
Officials in Darwin have called out the army to stop the advance of
Test Drive (Oh wait, that's the cane toads...)

You must follow all the relevant magic spells here:
http://word.mvps.org/mac/removereinstall.html

The normal Mac method of trashing the application package does not work
for Office, because it is *the* most undisciplined pile of dark side
methodology ever to invade the Mac.

You might also find something useful in the "can't print" item on the
sidebar thing on the same page.

(I know I shouldn't have continued top-posting, but this thread/post is
*such* a mess already.)

It's Word X.

Thanks.


Clive Huggan wrote:
Dear [whoever],

Someone with more expertise on fonts than I have will be along soon. But
just to clarify for them: are you really talking about Word X, or Word 2004?
(if you aren't sure, check the Word menu => About Word).

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================
* SUGGESTION -- KEEP REVISITING AFTER YOU POST: If you post a question, keep
re-visiting the newsgroup for several days after the first response comes
in. Sometimes it takes a few responses before the best or complete solution
is provided; sometimes you'll be asked for further information. Good tips
about getting the best out of posting are at
http://word.mvps.org/Mac/AccessNewsgroups.html and
http://word.mvps.org/FindHelp/Posting.htm (if you use Safari you may see a
blank page and have to hit the circular arrow icon -- "Reload the current
page" -- two or more times).
============================================================


On 28/12/06 10:17 AM, in article
(e-mail address removed),

Just purchased a new Intel MacBook and transferred Word X successfully.
Suddenly, after a week of smooth sailing, Word is refusing to print.
Actually, it's not just word, but word docs placed in InDesign also
refuse to print, UNLESS I change the fonts. it seems to have to do with
the auto bullets in Word, but that is not all. I just now changed a
plain document (no bullets) from Times to Arial, and it printed fine in
the latter. when I say it's not printing: I choose print, the dialog
box comes up and vanishes very quickly. No printer icon shows up in the
dock. I suspect font issues, as mentioned earlier. Tried removing the
Library folder and then putting it back. Nothing did any good except
changing the fonts. Any suggestions?

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[John McGhie [MVP - Word and Word Macintosh]]

Let's not get carried away here: Elliott and I hate the Test Drive with a
passion: it was a seriously badly-designed way to sell MS Office, and it
could so easily have been fixed.

But it's just an Application, and it's right there in your Applications
folder, clearly labelled. It didn't "come from anywhere", it was placed on
your hard drive by Apple under a licensing agreement with Microsoft. It
started when you attempted to open an Excel file. Until you correctly
remove the Test Drive, all your system file associations are pointing at the
Office 2004 Test Drive, not Office X.

The instructions for removing it properly are here:
http://www.microsoft.com/mac/default.aspx?pid=office2004td

If you mistakenly deleted the folder before you ran Remove Office, you may
have to re-install. Remove Office removes a whole series of hidden files
that cause problems with the paid-for version. Sadly, it can't operate if
it can't find an installed copy of Office. And if you delete the Test Drive
before installing the paid-for version, or if you install the paid-for
version over the Test Drive, it can't find the Test Drive. Catch 22...

Either re-install the Test Drive, or install the paid-for version; then run
Remove Office, then re-install the paid-for version.

Once you get the Test Drive out cleanly, Office will then run properly and
you can then solve your printing problem. I don't think Test Drive is
causing your current problem (it might be, but I suspect it's something
else).

Cheers

Oh, wow... I did INDEED have a close encounter with Word 2004 Test
Drive. I was downloading something completely different, when the Word
2004 Test Drive suddenly appeared, opened and started up. I can't
recall now what I was doing, but I was no where near Microsoft nor did
I want the Test Drive. It took awhile to get it to stop. Everytime I
launched a Microsoft file, it seemed to launch the Test Drive. It may
have come via an attached Excel file from a client, now that I think
about it...

Anyway, I decided to try turning on ALL the fonts in Font Book, and
then things began to print. I have a lot of fonts, but I'm leery now of
turning any of them off for fear the problem will recur.

By the way, I'm using an Intel MacBook, 1 week old, and printing to an
Epson C80 and an old Apple Laserwriter. I tried deleting printers and
adding them back to make sure communication was not the issue. But I
think it's a font thing.

Thanks, too, for instructions on removing the Word 2004 Test Drive.
However, I can't find the Remove file since I didn't do a real install
on this Spawn of Satan...

Any ideas?

Thanks.

Ah good... Now that Elliott doesn't know, it's safe for me to not know
either

My wild guess would be "Printer Driver". Many printers hold the Times/Times
New Roman font "resident" (it's built in to the printer). Well-trained
applications should check for this and speed up printing by not sending the
font information if the resident font is already loaded.

However, if your printer driver thinks the font is pre-loaded, but in fact
it is NOT in the printer, you will indeed get nothing. Switching to Arial
(a font that is NOT pre-loaded) would cause the text to suddenly burst into
life.

To find out, delete and re-install the printer on your Mac. Make sure you
install the latest driver from your printer manufacturer. Make sure you
print to the correct printer from Word. If there's no change, that wasn't
it...

The Test Drive may indeed have stuffed up Word's ability to print on your
computer, but not by replacing the fonts Times New Roman (and Times,
from Microsoft) have been Unicode fonts for many years. The only difference
is that the version supplied with Mac Word X contained only the Macintosh
International list of characters (something like 256 characters) the one for
Mac Word 2004 has the full Windows WGL4 set (about 512 characters).

Which does not alter the import of Elliott's advice to run the Office
Remover to get the Test Drive out if it is still on your machine.

Cheers

I'm often guilty of weighing in here on font related matters, but I
kept mousy quiet this time because I'm puzzled.

If Word text placed in InDesign does not print, I would have examined
the 'hidden' attribute of the affected text in Word. But changing the
font from Times to Arial should have left it invisible.

I also don't get the print dialog vanishing. Do you not get a chance to
say which printer or how many copies?
I *really* am puzzled.

Try a few tests to isolate the problem and report back...

Can you get Times text to print in InDesign if you enter it directly
there?

Can you make *any* Word doc print Times text from Word.

What happens with print to PDF for "any printer". This last is a test
of whether your printer has gone insane. Times is frequently not sent
to the printer because it is (was once?) one of 13 magic fonts that
every printer is supposed to have inside.

Before posting back, check carefully, using Font Book and Word, which
flavour of Times you are using from where. Not only is there Times,
there are two distinct Times New Roman....

(OhMiGawd! I don't suppose you foolishly tried the Word 2004 Test Drive
on your new machine a week ago? That is the Spawn of Satan, and will
strew Unicode fonts all over your Mac, possibly supplanting the
non-unicode version of Times New Roman that Word X relied on? I'm not
sure it does this, or even if it matters, but I have heard so many
stories of the Test Drive destroying subsequent Office installations
that I'll give the folklore some credence)

Unfortunately, the test drive is harder to eradicate than cane toads.
Officials in Darwin have called out the army to stop the advance of
Test Drive (Oh wait, that's the cane toads...)

You must follow all the relevant magic spells here:
http://word.mvps.org/mac/removereinstall.html

The normal Mac method of trashing the application package does not work
for Office, because it is *the* most undisciplined pile of dark side
methodology ever to invade the Mac.

You might also find something useful in the "can't print" item on the
sidebar thing on the same page.

(I know I shouldn't have continued top-posting, but this thread/post is
*such* a mess already.)


It's Word X.

Thanks.


Clive Huggan wrote:
Dear [whoever],

Someone with more expertise on fonts than I have will be along soon. But
just to clarify for them: are you really talking about Word X, or Word
2004?
(if you aren't sure, check the Word menu => About Word).

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================
* SUGGESTION -- KEEP REVISITING AFTER YOU POST: If you post a question,
keep
re-visiting the newsgroup for several days after the first response comes
in. Sometimes it takes a few responses before the best or complete
solution
is provided; sometimes you'll be asked for further information. Good tips
about getting the best out of posting are at
http://word.mvps.org/Mac/AccessNewsgroups.html and
http://word.mvps.org/FindHelp/Posting.htm (if you use Safari you may see a
blank page and have to hit the circular arrow icon -- "Reload the current
page" -- two or more times).
============================================================


On 28/12/06 10:17 AM, in article
(e-mail address removed),

Just purchased a new Intel MacBook and transferred Word X successfully.
Suddenly, after a week of smooth sailing, Word is refusing to print.
Actually, it's not just word, but word docs placed in InDesign also
refuse to print, UNLESS I change the fonts. it seems to have to do with
the auto bullets in Word, but that is not all. I just now changed a
plain document (no bullets) from Times to Arial, and it printed fine in
the latter. when I say it's not printing: I choose print, the dialog
box comes up and vanishes very quickly. No printer icon shows up in the
dock. I suspect font issues, as mentioned earlier. Tried removing the
Library folder and then putting it back. Nothing did any good except
changing the fonts. Any suggestions?

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[Elliott Roper]

Let's not get carried away here: Elliott and I hate the Test Drive with a
passion: it was a seriously badly-designed way to sell MS Office, and it
could so easily have been fixed.

We don't agree on lots of things, but Test Drive.. ahhhhh

But it's just an Application, and it's right there in your Applications
folder, clearly labelled. It didn't "come from anywhere", it was placed on
your hard drive by Apple under a licensing agreement with Microsoft. It
started when you attempted to open an Excel file. Until you correctly
remove the Test Drive, all your system file associations are pointing at the
Office 2004 Test Drive, not Office X.

The instructions for removing it properly are here:
http://www.microsoft.com/mac/default.aspx?pid=office2004td

In addition, you can use the Finder's get info » open with to set the
association of .doc files back to Word v.X

If you mistakenly deleted the folder before you ran Remove Office, you may
have to re-install. Remove Office removes a whole series of hidden files
that cause problems with the paid-for version. Sadly, it can't operate if
it can't find an installed copy of Office. And if you delete the Test Drive
before installing the paid-for version, or if you install the paid-for
version over the Test Drive, it can't find the Test Drive. Catch 22...

Either re-install the Test Drive, or install the paid-for version; then run
Remove Office, then re-install the paid-for version.

Once you get the Test Drive out cleanly, Office will then run properly and
you can then solve your printing problem. I don't think Test Drive is
causing your current problem (it might be, but I suspect it's something
else).

Dear knharper:
I agree it is unlikely, but any Office installation sprays fonts all
over your system, and once you have done a little hand-cleaning, there
is a good chance you might be missing something that your charming old
Laserwriter is pining for.

Are both the LW and the Epson misbehaving?

You have already shown that further fiddling with fonts changes / helps
resolve the problem, plus you have a very old and wonderful printer.
You have a shiny new Mac, so in your shoes I'd try to get the fonts
back to something you know was working. I'd be inclined to junk the lot
and drag them back over from your old machine after you have done your
best to eradicate Test Drive but before you re-install Word v.X from CD
and apply all the updates. Play safe though - make a zip archives of
both font folders (/Library/Fonts and ~/Library/Fonts) before you
start.

You should establish a policy for placing your fonts. All fonts
intended for use by all users should live in /Library/Fonts. The others
should live in each user's ~/Library/Fonts. FWIW I place the hardcore
workhorse fonts in /Library, including Word's TNR and Arial, plus those
fonts mentioned in my common Word styles. I do most of my work in a
non-administrator user account, where I keep all my plaything fonts. I
tell Font Book that is where I want it to install fonts be default.
Then I have font collections that I turn on and off for particular
projects.

I forget where Word v.X puts its fonts, and I'm not too sure about Word
2004 either. I think it put them in ~/Library, which annoyed me, as I
was in my Administrator account when I installed Office 2004. That was
no use for my normal less privileged account where I normally hide.

Are you using any kind of font suitcase manager, or were you turning
the fonts off and on in Font Book?

Did you try my suggested test of printing to PDF after setting the
printer to "any printer"?

Writing this brings to mind another troubleshooting suggestion. Create
another user account, and see if Word prints OK from there. If nothing
else, it will help unscramble your fonts, since to start with, it will
only see the fonts in /Library/Fonts that everyone can see.

 

[knharper05]

Thanks to you all! I decided to try all the suggestions--removing
Office 2004 Test Drive, and making sure that TNR is turned on-- and
things are printing now. Other Office apps (such as Entourage) are also
behaving better, too. Incidentally, the printing problem was happening
with both printers. I'm currently using Font Book, but I much prefer
professional font managers (I'm a graphic designer so I have a lot of
fonts to enable and Font Book, while useful, is not as sophisticated as
I'd like.) It is interesting, I think, that I never got a "missing
font" warning, especially in InDesign... but I cannot pretend to
understand the font setup in Tiger, even after reading docs from
Suitcase and Apple. By the time I get a handle on it, the new system
will be the norm...

Thanks again, and Happy New Year! These forums are invaluable and the
experts deserve major kudos!
knharper

Let's not get carried away here: Elliott and I hate the Test Drive witha
passion: it was a seriously badly-designed way to sell MS Office, and it
could so easily have been fixed.

We don't agree on lots of things, but Test Drive.. ahhhhh

But it's just an Application, and it's right there in your Applications
folder, clearly labelled. It didn't "come from anywhere", it was placed on
your hard drive by Apple under a licensing agreement with Microsoft. It
started when you attempted to open an Excel file. Until you correctly
remove the Test Drive, all your system file associations are pointing at the
Office 2004 Test Drive, not Office X.

The instructions for removing it properly are here:
http://www.microsoft.com/mac/default.aspx?pid=office2004td

In addition, you can use the Finder's get info » open with to set the
association of .doc files back to Word v.X

If you mistakenly deleted the folder before you ran Remove Office, you may
have to re-install. Remove Office removes a whole series of hidden files
that cause problems with the paid-for version. Sadly, it can't operateif
it can't find an installed copy of Office. And if you delete the Test Drive
before installing the paid-for version, or if you install the paid-for
version over the Test Drive, it can't find the Test Drive. Catch 22...

Either re-install the Test Drive, or install the paid-for version; thenrun
Remove Office, then re-install the paid-for version.

Once you get the Test Drive out cleanly, Office will then run properly and
you can then solve your printing problem. I don't think Test Drive is
causing your current problem (it might be, but I suspect it's something
else).

Dear knharper:
I agree it is unlikely, but any Office installation sprays fonts all
over your system, and once you have done a little hand-cleaning, there
is a good chance you might be missing something that your charming old
Laserwriter is pining for.

Are both the LW and the Epson misbehaving?

You have already shown that further fiddling with fonts changes / helps
resolve the problem, plus you have a very old and wonderful printer.
You have a shiny new Mac, so in your shoes I'd try to get the fonts
back to something you know was working. I'd be inclined to junk the lot
and drag them back over from your old machine after you have done your
best to eradicate Test Drive but before you re-install Word v.X from CD
and apply all the updates. Play safe though - make a zip archives of
both font folders (/Library/Fonts and ~/Library/Fonts) before you
start.

You should establish a policy for placing your fonts. All fonts
intended for use by all users should live in /Library/Fonts. The others
should live in each user's ~/Library/Fonts. FWIW I place the hardcore
workhorse fonts in /Library, including Word's TNR and Arial, plus those
fonts mentioned in my common Word styles. I do most of my work in a
non-administrator user account, where I keep all my plaything fonts. I
tell Font Book that is where I want it to install fonts be default.
Then I have font collections that I turn on and off for particular
projects.

I forget where Word v.X puts its fonts, and I'm not too sure about Word
2004 either. I think it put them in ~/Library, which annoyed me, as I
was in my Administrator account when I installed Office 2004. That was
no use for my normal less privileged account where I normally hide.

Are you using any kind of font suitcase manager, or were you turning
the fonts off and on in Font Book?

Did you try my suggested test of printing to PDF after setting the
printer to "any printer"?

Writing this brings to mind another troubleshooting suggestion. Create
another user account, and see if Word prints OK from there. If nothing
else, it will help unscramble your fonts, since to start with, it will
only see the fonts in /Library/Fonts that everyone can see.

 

[knharper05]

That Apple article is probably the one I used to set up Font Book... If
they don't know how the fonts work in Tiger, who does?? I found another
article at Extensis about "Best Font Practices in OSX" or something
like that, but it's heavily weighted on the side of using Suitcase
Fusion...

knharper

 

[John McGhie [MVP - Word and Word Macintosh]]

It's risky for me to stick my head above the trench on this topic,
particularly when there are people such as Elliott here with vastly more
skill in this field than I

By trade I am a Technical Writer and Business Analyst. I produce very high
volumes of words... Making them look good is the Graphic Designer's
Problem... Make sure I have your phone number next time I'm pregnant with
prose...

You have a powerful modern system. My suggestion these days is to run
without any font manager at all. Having fonts coming and going while its
working is a tall ask for any computer. It's likely to lead to "problems".

The other day I was firing up a large workstation (dual Zeon...). I loaded
all 819 fonts on the Corel CD. Why not... A system that size will never
feel it, and I don't have to run around enabling/disabling fonts

Now watch Elliot kill me...

That Apple article is probably the one I used to set up Font Book... If
they don't know how the fonts work in Tiger, who does?? I found another
article at Extensis about "Best Font Practices in OSX" or something
like that, but it's heavily weighted on the side of using Suitcase
Fusion...

knharper

Thanks for posting back with the results. I hope you will hang around
here and help us other muppets with font problems. It is not easy to
get to the bottom of everything that happens with fonts in OS X.
F'rinstance, I was about to post a url of an Apple article on which
fonts were where and which could be disabled, but discovered it was a
bunch of lies!!
Likewise Happy New Year to you, and to everybody else who hangs around
in here. I might be regarded by some who don't yet know better as one
of the experts, but I'll freely admit I'm learning more than I might be
putting back.

This is one of the most civilised of all froups on usenet. Long may it
continue.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[knharper05]

I don't mind keeping lots of fonts enabled. It's not the slowing in
general that is a pain, but the choosing of fonts in programs like
Word, which doesn't classify fonts by family, but lists each and every
font/variation. It can take awhile to scroll through these! I tend not
to use a lot of fonts in Word, but to scroll the list between Arial and
Times, for example, can take awhile! Illustrator also shows fonts in
their styles, which can slow things a bit, too, especially on an Intel
machine, where Adobe graphics programs can run slower anyway.

The other thing that is nice about a professional font manager is its
ability to keep the list of open fonts short, and then enable fonts as
needed on the fly. Is this a bad thing in terms of system stuff, ie,
the stuff we designers don't know about?? It is very handy if we don't
want to keep all fonts enabled all the time.

knharper

It's risky for me to stick my head above the trench on this topic,
particularly when there are people such as Elliott here with vastly more
skill in this field than I

By trade I am a Technical Writer and Business Analyst. I produce very high
volumes of words... Making them look good is the Graphic Designer's
Problem... Make sure I have your phone number next time I'm pregnant with
prose...

Heh! What an image! Imaging McGhie 8 months gone with Baaskerville heavy

You have a powerful modern system. My suggestion these days is to run
without any font manager at all. Having fonts coming and going while its
working is a tall ask for any computer. It's likely to lead to "problems".

The other day I was firing up a large workstation (dual Zeon...). I loaded
all 819 fonts on the Corel CD. Why not... A system that size will never
feel it, and I don't have to run around enabling/disabling fonts

Now watch Elliot kill me...

No chance! I agree. Font Book is good enough for me. I hate things like
font managers that sail too close to the system.

I do use the collections feature to avoid the clutter in Word's and
other programs' Font menus. It is not a biggy, because I seldom use the
Font menu. 99% of everything I do with fonts is done via styles. I have
an everyday collection of sane fonts (that's different to sans ;-) ) To
keep the list shorter, I normally run with only the everday collection
alive.
If I enable every font, there is no difference in performance on
current hardware, and, while I'm currently being frugal (not frutiger)
that applies with hundreds, if not thousands of fonts active.

 

[Phillip Jones]

Uhh --- you do know That if you know the name of the font you want
highlight the name of the font in Font Box the type first three letters
of font then click on the arrow box beside you automatically go to the
first font in you list that starts with those letters.

I don't mind keeping lots of fonts enabled. It's not the slowing in
general that is a pain, but the choosing of fonts in programs like
Word, which doesn't classify fonts by family, but lists each and every
font/variation. It can take awhile to scroll through these! I tend not
to use a lot of fonts in Word, but to scroll the list between Arial and
Times, for example, can take awhile! Illustrator also shows fonts in
their styles, which can slow things a bit, too, especially on an Intel
machine, where Adobe graphics programs can run slower anyway.

The other thing that is nice about a professional font manager is its
ability to keep the list of open fonts short, and then enable fonts as
needed on the fly. Is this a bad thing in terms of system stuff, ie,
the stuff we designers don't know about?? It is very handy if we don't
want to keep all fonts enabled all the time.

knharper

It's risky for me to stick my head above the trench on this topic,
particularly when there are people such as Elliott here with vastly more
skill in this field than I

By trade I am a Technical Writer and Business Analyst. I produce very high
volumes of words... Making them look good is the Graphic Designer's
Problem... Make sure I have your phone number next time I'm pregnant with
prose...

Heh! What an image! Imaging McGhie 8 months gone with Baaskerville heavy

You have a powerful modern system. My suggestion these days is to run
without any font manager at all. Having fonts coming and going while its
working is a tall ask for any computer. It's likely to lead to "problems".

The other day I was firing up a large workstation (dual Zeon...). I loaded
all 819 fonts on the Corel CD. Why not... A system that size will never
feel it, and I don't have to run around enabling/disabling fonts

Now watch Elliot kill me...

No chance! I agree. Font Book is good enough for me. I hate things like
font managers that sail too close to the system.

I do use the collections feature to avoid the clutter in Word's and
other programs' Font menus. It is not a biggy, because I seldom use the
Font menu. 99% of everything I do with fonts is done via styles. I have
an everyday collection of sane fonts (that's different to sans ;-) ) To
keep the list shorter, I normally run with only the everday collection
alive.
If I enable every font, there is no difference in performance on
current hardware, and, while I'm currently being frugal (not frutiger)
that applies with hundreds, if not thousands of fonts active.

--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

mailto[email protected]

<http://www.kimbanet.com/~pjones/default.htm>
<http://www.kimbanet.com/~pjones/90th_Birthday/index.htm>
<http://www.kimbanet.com/~pjones/Fulcher/default.html>
<http://www.kimbanet.com/~pjones/Harris/default.htm>
<http://www.kimbanet.com/~pjones/Jones/default.htm>

<http://www.vpea.org>

 

[Elliott Roper]

I don't mind keeping lots of fonts enabled. It's not the slowing in
general that is a pain, but the choosing of fonts in programs like
Word, which doesn't classify fonts by family, but lists each and every
font/variation. It can take awhile to scroll through these! I tend not
to use a lot of fonts in Word, but to scroll the list between Arial and
Times, for example, can take awhile! Illustrator also shows fonts in
their styles, which can slow things a bit, too, especially on an Intel
machine, where Adobe graphics programs can run slower anyway.

I can sympathise with that. Here is a good trick that works in Word but
sadly not in InDesign
1.Disable the WYSIWYG font menu option (It is rubbish anyway)
2. When the font drop-down is displayed, start typing the font name.
Bingo, you are in the right Ballpark. Excellent for digging out Warnock
Pro.

The other thing that is nice about a professional font manager is its
ability to keep the list of open fonts short, and then enable fonts as
needed on the fly. Is this a bad thing in terms of system stuff, ie,
the stuff we designers don't know about?? It is very handy if we don't
want to keep all fonts enabled all the time.

Yep. What part of Font Book's collections does not do that?
As far as system stuff goes, I've been bitten too often with haxies and
font-ish muck that climbs too far into the OS to guarantee that it has
left it in a stable condition. Word does funny things with already
open documents if you disable some of the fonts it is using for
instance. I think Font Book does scary things too, but I cut it some
slack because the OS guys are just down the corridor, and they would
have come marching down there with a clue by four if Font Book broke
anything. Adobé on the other hand, have a reputation for stuffing up OS
X with scary add-ins. Their PDF writer sure does a number on Word.

Yet again, however, the way CS2 slurps up Word stuff is a delight.

 

[Clive Huggan]

Just to address *part* of your remarks, KN:

Don't use the Font menu in Word. If you aren't into styles* use the pop-down
Font menu, the top of which shows the most recently used fonts.

But the real power of Word for a graphic designer is to quickly re-style the
rat's-nest document you receive in Word, especially using keyboard
shortcuts, before taking it into the page layout application. And for that
you *never* need the font menu ...

* [E. Roper has just let it slip that he is deeply flawed in his supposed
devotion to styles: by his own admission he selects fonts 1% of the time,
the jezebel! This failing in our shining role model so disappoints me that
I am inclined to seek solace in my first tot of rum for 2007, which of
course has arrived (the new year, that is, not the rum) somewhat earlier
down on this side of the planet ...]

A happy new year to the tortured souls who are reading this thread. Me, I'm
just trying to start my brain early on 1st January morn ... ;-)

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================
Avoid long delays before your post appears -- use Entourage or newsreader
software -- see http://word.mvps.org/Mac/AccessNewsgroups.html
============================================================

I don't mind keeping lots of fonts enabled. It's not the slowing in
general that is a pain, but the choosing of fonts in programs like
Word, which doesn't classify fonts by family, but lists each and every
font/variation. It can take awhile to scroll through these! I tend not
to use a lot of fonts in Word, but to scroll the list between Arial and
Times, for example, can take awhile! Illustrator also shows fonts in
their styles, which can slow things a bit, too, especially on an Intel
machine, where Adobe graphics programs can run slower anyway.

The other thing that is nice about a professional font manager is its
ability to keep the list of open fonts short, and then enable fonts as
needed on the fly. Is this a bad thing in terms of system stuff, ie,
the stuff we designers don't know about?? It is very handy if we don't
want to keep all fonts enabled all the time.

knharper

It's risky for me to stick my head above the trench on this topic,
particularly when there are people such as Elliott here with vastly more
skill in this field than I

By trade I am a Technical Writer and Business Analyst. I produce very high
volumes of words... Making them look good is the Graphic Designer's
Problem... Make sure I have your phone number next time I'm pregnant with
prose...

Heh! What an image! Imaging McGhie 8 months gone with Baaskerville heavy

You have a powerful modern system. My suggestion these days is to run
without any font manager at all. Having fonts coming and going while its
working is a tall ask for any computer. It's likely to lead to "problems".

The other day I was firing up a large workstation (dual Zeon...). I loaded
all 819 fonts on the Corel CD. Why not... A system that size will never
feel it, and I don't have to run around enabling/disabling fonts

Now watch Elliot kill me...

No chance! I agree. Font Book is good enough for me. I hate things like
font managers that sail too close to the system.

I do use the collections feature to avoid the clutter in Word's and
other programs' Font menus. It is not a biggy, because I seldom use the
Font menu. 99% of everything I do with fonts is done via styles. I have
an everyday collection of sane fonts (that's different to sans ;-) ) To
keep the list shorter, I normally run with only the everday collection
alive.
If I enable every font, there is no difference in performance on
current hardware, and, while I'm currently being frugal (not frutiger)
that applies with hundreds, if not thousands of fonts active.

 

[knharper05]

Happy New Year to all, and happy to hear that you are none the worse
for NYE wear...

I don't want to prolong the thread, but wanted to mention one thing: in
an attempt to research the question about Adobe Garamond Pro and the
missing ligature, I typed a phrase with the fi (finally finished
fishing) in both InDesign and Word. Word told me Garamond Pro was not
the in the system, although I did not have that problem in InDesign.
I'm guessing that is because Adobe has this font in one of its own
folders, and I need to copy it to a library fonts folder where the rest
of the apps can find it. Is it possible that pieces of the font (ie
ligatures) are still hidden where Word can't see them??

I confess that yesterday when I was reading up on Suitcase Fusion, it
sounds like a good program, as one of the things it does is copy all
the fonts to a central location it calls a "Vault" so that they are
accessible to all.

Yes, I did know that you could type a few letters in Word's font choice
box, but often I don't know what I want til I see it listed. However, I
rarely use Word for a final document, so it is seldom a problem,
really.

I also should mention that yes, I do use styles. however, even though
in Theory styles do transfer from Word to ID, in practice it is not
always as smooth as one would like... but, if that were the case, there
would be no need for interesting discussions...

Ciao!

Just to address *part* of your remarks, KN:

Don't use the Font menu in Word. If you aren't into styles* use the pop-down
Font menu, the top of which shows the most recently used fonts.

But the real power of Word for a graphic designer is to quickly re-style the
rat's-nest document you receive in Word, especially using keyboard
shortcuts, before taking it into the page layout application. And for that
you *never* need the font menu ...

What Clive says. And I guess you already know how well you can
integrate Word styles and styles of the same name in InDesign. The two
make quite a reasonable team when you want better typography than Word
can do. I find that keeping the Word styles simple works best for me.

* [E. Roper has just let it slip that he is deeply flawed in his supposed
devotion to styles: by his own admission he selects fonts 1% of the time,
the jezebel! This failing in our shining role model so disappoints me that
I am inclined to seek solace in my first tot of rum for 2007, which of
course has arrived (the new year, that is, not the rum) somewhat earlier
down on this side of the planet ...]

Now look Clive! There's nothing wrong with looking at the font menu
once in a hundred documents. The last time was to find out which font
Word was substituting for a Þ (fi ligature) when it couldn't find one
in Garamond Premier Pro. (it used TNR and it looked horrid)

KN, can you help me here. I guess I'm missing a swash variant set?
Do you know which one? Is it anywhere on the CS2 disks?

The only other time I use the font menu is for ransom notes. ;-)

A happy new year to the tortured souls who are reading this thread. Me, I'm
just trying to start my brain early on 1st January morn ... ;-)

Yep, likewise from me. I have just surfaced after a halfway reasonable
NYE drinking bout and I'm feeling no pain. No pain at all. Happy New
Year!!