Word XP/2002 freezes/won't open

[ezgpop]

Whenever we try to open Word XP, it stars but never opens. We had Office 2007
as a trial in tandem with Office XP, because the 2007 kept sporadically not
working, but just removed it and reloaded Office XP suite, again. All other
Office apps load with no problems, it's just Word. FYI: We are running
Windows Vista as our OS.

 

[Cindy M.]

Hi =?Utf-8?B?ZXpncG9w?=,

Whenever we try to open Word XP, it stars but never opens. We had Office 2007
as a trial in tandem with Office XP, because the 2007 kept sporadically not
working, but just removed it and reloaded Office XP suite, again. All other
Office apps load with no problems, it's just Word. FYI: We are running
Windows Vista as our OS.

Can you be more specific about "starts but never opens", please?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

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[ezgpop]

Cindy, thank you for your reply.
The "Microsoft Word XP" screen pops up, but no blank document screen opens.
It just freezes at the "Microsoft Word XP" screen. I removed Office XP and
purchased Office 2007 and now it freezes at the "Microsoft Word 2007" screen.
All other apps are working fine.
Thanks again.

 

[Cindy M.]

Hi =?Utf-8?B?ZXpncG9w?=,

The "Microsoft Word XP" screen pops up, but no blank document screen opens.
It just freezes at the "Microsoft Word XP" screen. I removed Office XP and
purchased Office 2007 and now it freezes at the "Microsoft Word 2007" screen.
All other apps are working fine.

If you hold down CTRL while Word loads (press the key, then use the command you
usually use, and continue holding down the key for a couple of seconds): Does
that change what you see?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail

 

[ezgpop]

No change, Cindy. Still just the "Microsoft Office Word 2007" screen. It does
ask if I want to open Word up in "Safe Mode". I opened it in safe mode,
exited, and tried to re-enter and it just hangs on the "MOW07" screen.

 

[Cindy M.]

Hi =?Utf-8?B?ZXpncG9w?=,

No change, Cindy. Still just the "Microsoft Office Word 2007" screen. It does
ask if I want to open Word up in "Safe Mode". I opened it in safe mode,
exited, and tried to re-enter and it just hangs on the "MOW07" screen.

Can you be more specific about what happened when you "opened it in safe mode"?
Did you actually see the Word window and a document?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail

 

[ezgpop]

Ok, I'll try to be more specific.

Initially, I go to Start->Programs->Microsoft Office-> Word 2007 select Word
2007 and the "Do you want to Open in Safe Mode" screen pops up. I select yes
and Word 2007 opens, but in safe mode you can't even open a new document or
select anything at all. Since I can't do anything, I close out. Now in the
past, while in safe mode, I have went to My Documents and attempted to open a
Document but nothing happens except the cursor changes like the computer is
working on opening Word again. After about ten minutes, I give up, and close
out of Word all together.

When I don't select "Safe Mode" the Microsoft Office Word 2007" display
screen opens and just stays there for as long as the computer remains on or
until we get tired of it and close out.

 

[Cindy M.]

Hi =?Utf-8?B?ZXpncG9w?=,

Ok, I'll try to be more specific.

Thanks for the clarification. It appears the problem is in
Word, itself. Office 2007 comes with a tool that lets you
"Detect and Repair" Office applications. Since you can't
get into Word to run that, you can work through Windows:

"In Microsoft Windows, click Start, point to All Programs,
point to Microsoft Office, point to Microsoft Office Tools,
and then click Microsoft Office Diagnostics. "

In all liklihood, if it is able to track down the cause it
will probably need to replace damaged files. You should
make sure you have access to the installation source (CD,
network location or whatever).

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update
Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any
follow question or reply in the newsgroup and not by e-mail