Word XP and Fax Merge

[Dan D]

In the past I had a Word 97 document which used an Access
97 database query to create merged faxes using Microsoft
Fax (Windows 95). I have upgraded to Windows XP and Office
XP. I have converted the Access 97 database to a 2002
version and reestablished this as the Source for the merge
in this Word document.

When I launch this same Word document in Word 2002,
the "Merge to Fax" option button is greyed out and
disabled. All the other choices, such as "Merge to New
Document", "Merge to Printer", "Merge to Email", etc are
available. I DO have Windows XP Fax services installed and
configured. However, Word XP does NOT seem to recognize
this as a MAPI Fax service. What must I do to get the
Windows XP Fax service to work for Fax Merges using Word
2002? Thanks for the help....

 

[Peter Jamieson]

I'm not sure this will get you any nearer, but have you managed to add the
Fax service to your Outlook profile? If not, try Windows Control Panel|Mail,
a. click the E-mail accounts button (if you only have one mail profile)
b. select Add a new e-mail account,
c. select Additional Service types,
d. select "Fax Mail Transport"

If you have multiple profiles, click Show Profiles, select your profile,
click Properties, then follow (a)-(d).

My guess is that following that lot, the merge to fax option will still not
be enabled. But I think you have to merge to e-mail anyway, and use e-mail
addresses that are in the "FAX canonical" format.

 

[Dan D]

Hi Jamie,
I did add it to the email accounts as you suggested, but
the Merge to Fax button is still disabled and using Merge
to Printer, then choosing the Fax printer does not
automatically send each of the letters like Word 97 with
Fax did.

I'm guessing Microsoft has engineered this feature to only
work with an Enterprise Product of Microsoft Fax on a
server???

Thanks any way for trying...
Dan

 

[Cindy M -WordMVP-]

Hi Dan,

Peter's away for a bit... You might try asking this in an
OUTLOOK newsgroup, as they generally have a better idea about
email and faxing functionality.

I did add it to the email accounts as you suggested, but
the Merge to Fax button is still disabled and using Merge
to Printer, then choosing the Fax printer does not
automatically send each of the letters like Word 97 with
Fax did.

I'm guessing Microsoft has engineered this feature to only
work with an Enterprise Product of Microsoft Fax on a
server???

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep
30 2003)
http://www.mvps.org/word

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